Resources with more information regarding help in Austria
Official Website
Austria is helping people in need of protection who have fled from Ukraine.
https://www.bmi.gv.at/Ukraine/
Information support
- Fire protection 122
- Police 133
- Rescue service 144
- European emergency service 112
- Mountain aid service 140
- Emergency medical service 141
Caritas organization in Austria. Website . Contacts: 01878120 / office@caritas-wien.at
Red Cross in Austria. Website . Hotline: 050144
Welcome site for Ukrainians in Austria StartWien with up-to-date information and an online chatbot in the window where you can ask any question.
Advisory center for Ukrainians at ACV in Vienna
- Address: Austria Center Vienna, Bruno-Kreisky-Platz 1, 1220 Vienna
- Hours: Monday through Friday, 8:00 a.m. to 4:00 p.m. (closed on weekends and holidays)
ASBÖ Counseling Center for Ukrainians: Social counseling for people who were forced to leave Ukraine.
- Address: Schönbrunner Strasse 222-228/entrance 1/6th floor, 1120 Vienna,
- Phone: +43 1 89 145 51000
- Hours of operation: Monday through Friday: 8:30 a.m. to 1:00 p.m.
INTERFACE WIEN - MALVA - basic support for temporarily displaced persons from Ukraine.
- Address: Gerhardusgasse 25, 1200 Vienna
- Phone: +43 1 524 50 15 / 300
- Email: malva@interface-wien.at
- Work schedule: Mon., Tues., Thurs. - 8:30-12:00; 13:00-15:00 Wed., Fri. - 8:30-12:00.
VOLKSHILFE WIEN - Support and formation of prospects for immigrants from Ukraine. Address: Augasse 2-6, 2 Stock, 1090 Wien
- Phone: +43 676 8784 47 55
- Email: perspektivo@volkshilfe-wien.at
- Working hours: Monday from 9:00 to 17:30, Tuesday from 13:00 to 17:30, Wednesday from 09:00 to 17:30, Thursday from 09:00 to 16:00, Friday from 09:00 until 13:00.
- Hotline for Ukraine of the Austrian Integration Fund ÖIF:
- +43 1 715 10 51-120 (Whatsapp), +43 676 84 39 60 108 (Viber).
Checklist with all necessary information
Telegram channel with structured information on assistance to help Ukrainians with temporary housing, transport, medical and legal issues and others.
The federal government's 24-hour emergency hotline +43 1 267 870 9460 (available 24/7 in emergency situations).
Hotline of free psychological help in Austria "YAK TI" program of Olena Zelenska +43 800 017 967
The Europe Direct information service is free information support in 24 languages, even in critical cases (urgent assistance, legal support, general questions). You can call from anywhere in the EU for free on 00 800 6 7 8 9 10 11.
Help bot page for those in Austria (especially Vienna)
Collection of relevant fresh useful contacts for those in Austria (Counseling Center, Caritas, etc.)
Hotline for any questions for Ukrainians in Austria from the Ministry of Integration of Austria ÖIF: +43 1 715 10 51-120 (from Monday to Friday from 09:00 to 12:00), chat window on the website
Information hotline support in Ukrainian
Free legal support for Ukrainians in Austria (form on the website ).
Consultative chatbot of the official website of the Ministry of Foreign Affairs and Ministry of Education and Culture VisitforUkraine:
- Chat window on the website
- Telegram chatbot
- Round-the-clock support on issues of exit/entry to Ukraine, rules of stay abroad.
Ukrainian Embassy
Main website and Facebook page for Ukraine's Embassy in Austria.
https://www.facebook.com/ukremb.at/