The information on this page was collected from public resources and does not constitute legal advice.
General information on border crossing?
To enter Austria, you must first cross the border through an EU country, for example, Poland. Check the interactive map of waiting time at the countries that border with Ukraine here .
You can enter Austria by plane, train, bus / car.
If you are already in one of the countries that border with Ukraine, please check the useful contacts below:
• Austrian Embassy in Ljubljana: Prešernova cesta 23 1000 Ljubljana Tel: +386 (0)1 479 07 00 Fax: +386 (0)1 252 17 17
Further information can be found here .
Entry without a biometric passport is allowed, but only for citizens of Ukraine fleeing the war. This rule does not apply to travel.
Ukrainians coming to Austria can stay in the country without a visa for up to 90 days. In order to stay longer and receive social support, as in other EU countries, it is necessary to obtain a temporary protection status in Austria.
What documents do I need to enter?
You need a biometric passport to enter Austria. If you have a biometric passport, there is no need for a visa for short stays of up to 90 days within 180 days.
If you do not have a biometric passport, you generally require a visa. You may apply for a visa at the Austrian Embassy in Ljubljana or Bratislava or at the Consulate General in Munich, for further detail see the Federal Ministry for European and International Affairs. However, you may be granted entry or transit on humanitarian grounds after an individual case-by-case examination, if you can prove your Ukrainian nationality and identity during border control.
Following the implementation of the Temporary Protection Directive, Ukrainian citizens who were already residing in Austria before 24 February 2022, third-country nationals with international protection in Ukraine as well as family members (spouses, minor children, close relatives in the same household) are granted a residence permits until 3 March 2023, which then may be extended automatically by two six-month periods for a maximum of one year. Respective identity cards will be issued.
What happens after a border crossing?
The first point of contact for people fleeing Ukraine is the Arrival Center for Ukrainian refugees was opened in Vienna, the capital of Austria. This is a temporary shelter and first aid point for those who have arrived from Ukraine for the first time and are looking for a temporary place to stay overnight.
The Vienna Arrivals Center is located at Althanstraße 14, opposite the Althanstraße tram stop.
What services can Ukrainians receive at the Arrival Center?
Also, displaced persons who previously received assistance at the former Humanitarian Arrival Center at Engerthstraße 267, Sport & Fun Hall, will temporarily receive assistance from the Train of Hope organization at the new center.
After that, in order to get a “temporary protection” status, you will need to register with the police at specific police stations or special reception centers (“Erfassungsstellen”). Once you are registered, you will have access to basic welfare support (“Grundversorgung”; including accommodation, basic care and health insurance), education, and other services.
You will also receive your ID card (“Ausweis für Vertriebene”) which will give you access to the job market.
Temporary protection is provided for:
How can I get from the border to the capital (a certain town)?
Austria has a very well-developed public transport network makes it easy to get from A to B within the country by air, rail, and bus. There are four main forms of local transport: U-Bahn (subway), Schnellbahn or S-Bahn (local train), Straßenbahn (tram) and Autobus (bus). Vienna works on an honesty system with no ticket barriers at stations and no formal, permanent ticket checks on the subway, local trains, trams, and buses. This doesn’t mean public transport is free, though. You do need to buy a ticket.
You can buy tickets in tobacco shops, at the stations (machines or at the ticket office), sometimes also from drivers and online.
From November 1, the "Ticket of first arrival from Ukraine" will be valid - it can be obtained by all citizens with a Ukrainian passport who enter Austria (or in transit) from the side of Ukraine through the borders of the Czech Republic, Slovakia and Hungary (trains from Brzeclaw, Bratislava or Hedjeshalom to the destination in Austria or to the border stations in the direction of Germany, Switzerland and Italy).
The ticket will be valid only for the first 24 hours from the moment of arrival in Austria. Also - from the date of issue for travel to Austria or border stations in the direction of Germany, Switzerland or Italy in 2nd class on ÖBB trains.
Information about the first arrival is issued by conductors of these trains to Vienna. If refugees cannot find staff on the train or arrive in Austria without a train, a one-time ticket will only be issued at Vienna Central Station (at the entrance to the Sonnwendgasse station) and Graz Central Station (at the ÖBB Tourist Center).
It is noted that the principle of free travel in the first 24 hours will be followed by the city transport of the capital of Austria.
More information here .
How can I travel to another (specific) country?
Ukrainians or citizens of other visa-free countries can continue to travel to other EU/Schengen countries for up to 90 days in 180 days. If you don't have a biometric passport, it is recommended to contact the respective embassy of your travel destination to see whether a border is open also for those not having a biometric passport.
Rules can be different for traveling by plane, train, bus, or car.
From November 1, the "Ticket of first arrival from Ukraine" will be valid - it can be obtained by all citizens with a Ukrainian passport who enter Austria (or in transit) from the side of Ukraine (ÖBB trains from Brzeclaw, Bratislava or Hedjeshalom to the border stations in the direction of Germany, Switzerland and Italy). The ticket will be valid only for the first 24 hours from the moment of arrival in Austria.
How long can I stay?
With a valid Ukrainian passport you can stay for 90 days in the Schengen zone. For example, if you stayed for 30 days in Germany before coming to Austria, you can only stay for 60 more days in Austria without further action required. Ukrainian citizens fleeing from the war, Ukrainian citizens who were already residing in Austria before 24 February 2022, third-country nationals with international protection in Ukraine and their family members (spouses, minor children, close relatives in the same household) are granted residence permits until 3 March 2023, which may be extended automatically by two six-month periods for a maximum of one year. Respective identity cards will be issued, and health insurance coverage is included.
Where can an unaccompanied minor get help?
1. The Child and Youth Welfare Service (MA 11)
2. SOS Kinderdorf
Are there any Covid-related requirements and if yes, what are they?
There are currently no COVID-19 related entry restrictions in effect for Austria. Since 16 May, proof of vaccination/recovery or a test are no longer needed.
Free coronavirus tests are available at the Humanitarian Arrival Center Vienna (Engerthstraße 267-269, 1020 Vienna).
Where do I register for temporary protection?
Persons belonging to one of these groups are issued an ID card for displaced persons by the BFA :
• Ukrainian citizens who had to flee from Ukraine as of 24 February 2022 and their family members (spouses, registered partners, minor children, close relatives).
Your right to residence will be confirmed by an identity card for displaced persons ("Blue Card"). It will be sent by mail to the registered address.
The headquarters of the State Police of Upper Austria offers a mobile registration system for the registration of people who, due to their physical condition, cannot visit the registration point. Contact phone: +43 664 88 22 98 30.
The addresses of all registration points in Austria can be found here .
Information on the temporary right of residence for displaced persons from Ukraine can be found on the website of the BFA .
What are my rights while I wait to get temporary protection?
While you are waiting for confirmation of temporary protection status, the BBU coordinates and provides basic care for foreigners in need of assistance and protection. This includes accommodation, food, social, medical, and psychological care as well as the provision of goods for daily needs such as clothing. If accommodation with relatives is not possible and financial resources are not available, temporary accommodation will be provided in a neighborhood assistance quarter of the federal government or a federal state. Further information on counseling and support for asylum seekers, recognized refugees as well as migrants can also be found on oesterreich.gv.at .
What documents will I receive once I get temporary protection?
You will receive:
May I temporarily return to Ukraine? What will happen to my protection status?
With temperory protection status you can travel to EU countries for up to 90 days, as well as go to Ukraine for a short period of time without losing your right to reside in Austria. If you plan to return to Ukraine permanently, then you need to go through the deregistration procedure at the institution where you issued protection.
Can I move around the country and the European Union freely while under temporary protection?
Yes, while under temporary protection you have the right to move to another EU country, before the issuance of a residence permit as well as the right to move freely in EU countries (other than the EU country of residence) for 90 days within a 180-day period after a residence permit in the host EU country is issued. More information at ec.europa.eu .
Can I apply for asylum while under temporary protection? What is the difference?
While under temporary protection it is not necessary to apply for asylum. If you have already filed an asylum application, it will not be processed for the duration of your right of residence as a displaced person. If you have already applied for asylum and would like to obtain an ID card for displaced persons, please contact the BFA directly.
How and where can I apply for the residency?
The Federal Office for Immigration and Asylum (BFA ) issues an ID card for a displaced person. For this purpose it is necessary to register:
Please take with you to registration (if available):
In case all data are available to the BFA due to the registration by the police, an ID card will be issued to you personally.
You can find more information here .
How long I need to wait to get the residency?
In most cases, authorities immediately issue a temporary certificate. This means that the residence is considered legal from day 1.
If any additional investigative steps are still necessary, you will be invited to an interview to a responsible office of the BFA to provide the missing data.
What if I don't have an international passport?
If you do not have a biometric passport you may be granted entry or transit on humanitarian grounds after an individual case-by-case examination. You need to prove your Ukrainian nationality by presenting some form of identity during the border control. The border authorities may deny you entry if they believe you pose a threat to the public order or internal security.
Where can I take a photo for my documents?
There are numerous shops that offer such services. Check for photobooths at metro stations, shopping malls or look up for a "Fotoautomat' nearby.
Where can I translate my documents?
You can translate your documents at any translation agency in your city. Search for «Übersetzung von Dokumenten» on Google.
How do I get mobile phone/internet services?
The mobile operator Magenta provides free mobile service for Ukrainians. Also, all calls from and to Ukraine are free of charge. To get a free SIM card you need to have a travel passport of a citizen of Ukraine (so-called "international passport"). You can find the closest store here .
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