The information on this page was collected from public resources and does not constitute legal advice.

General information on border crossing?

To enter Austria, you must first cross the border through an EU country, for example, Poland. Check the interactive map of waiting time at the countries that border with Ukraine here mceclip0.pngย .

You can enter Austria by plane, train, bus / car.

If you are already in one of the countries that border with Ukraine, please check the useful contacts below:

โ€ข Austrian Embassy in Ljubljana: Preลกernova cesta 23 1000 Ljubljana Tel: +386 (0)1 479 07 00 Fax: +386 (0)1 252 17 17
โ€ข Austrian Embassy in Bratislava: Hodลพovo nรกmestie 1/A 81106 Bratislava Tel.: +421/2/5930 1500 Fax: +421/2/544 324 86
โ€ข Austrian Embassy in Berlin: StauffenbergstraรŸe 1 10785 Berlin Tel: +49 (0) 30 20287 0 Fax: +49 (0) 30 229 05 69

Further information can be found here mceclip0.png.

Entry without a biometric passport is allowed, but only for citizens of Ukraine fleeing the war. This rule does not apply to travel.

Ukrainians coming to Austria can stay in the country without a visa for up to 90 days. In order to stay longer and receive social support, as in other EU countries, it is necessary to obtain a temporary protection status in Austria.

What documents do I need to enter?

You need a biometric passport to enter Austria. If you have a biometric passport, there is no need for a visa for short stays of up to 90 days within 180 days.

If you do not have a biometric passport, you generally require a visa. You may apply for a visa at the Austrian Embassy in Ljubljana or Bratislava or at the Consulate General in Munich, for further detail see the Federal Ministry for European and International Affairs. However, you may be granted entry or transit on humanitarian grounds after an individual case-by-case examination, if you can prove your Ukrainian nationality and identity during border control.

Following the implementation of the Temporary Protection Directive, Ukrainian citizens who were already residing in Austria before 24 February 2022, third-country nationals with international protection in Ukraine as well as family members (spouses, minor children, close relatives in the same household) are granted a residence permits until 3 March 2023, which then may be extended automatically by two six-month periods for a maximum of one year. Respective identity cards will be issued.

What happens after a border crossing?

The first point of contact for people fleeing Ukraine is the Arrival Center for Ukrainian refugees was opened in Vienna, the capital of Austria. This is a temporary shelter and first aid point for those who have arrived from Ukraine for the first time and are looking for a temporary place to stay overnight.

The Vienna Arrivals Center is located at AlthanstraรŸe 14, opposite the AlthanstraรŸe tram stop.

What services can Ukrainians receive at the Arrival Center?

  • Testing for COVID-19 and initial medical examination
  • Temporary overnight accommodation
  • Shower, laundry, hygiene products
  • Assistance with further relocation within Austria or further departure to other countries
  • Assistance with finding private housing within the framework of the Grundversorgung state refugee assistance program.

Also, displaced persons who previously received assistance at the former Humanitarian Arrival Center at EngerthstraรŸe 267, Sport & Fun Hall, will temporarily receive assistance from the Train of Hope organization at the new center.

After that, in order to get a โ€œtemporary protectionโ€ status, you will need to register with the police at specific police stations or special reception centers mceclip0.png (โ€œErfassungsstellenโ€). Once you are registered, you will have access to basic welfare support (โ€œGrundversorgungโ€; including accommodation, basic care and health insurance), education, and other services.

You will also receive your ID card (โ€œAusweis fรผr Vertriebeneโ€) which will give you access to the job market.

Temporary protection is provided for:
โ€ข Ukrainian citizens.
โ€ข Third-country nationals with asylum or comparable protection status in Ukraine and their family members, if they have already lived with them in Ukraine before 24.02.2022.
Family members include:
โ€ข Spouses or registered partners.
โ€ข Minor unmarried children (including those of the spouse or the registered partner).
โ€ข Other close relatives who lived with them in a common household before the expulsion and were dependent on them.
โ€ข Ukrainian citizens who were already legally residing in Austria before the outbreak of the armed conflict and who cannot return to their place of residence.
โ€ข Third-country nationals who do not have asylum or comparable protection status in Ukraine are not covered by the regulation. However, they can enter Austria for humanitarian reasons or pass-through Austria to continue to their country of origin. Third-country nationals are legally resident in Austria until they can return to their country of origin.

How can I get from the border to the capital (a certain town)?

Austria has a very well-developed public transport network makes it easy to get from A to B within the country by air, rail, and bus. There are four main forms of local transport: U-Bahn (subway), Schnellbahn or S-Bahn (local train), StraรŸenbahn (tram) and Autobus (bus). Vienna works on an honesty system with no ticket barriers at stations and no formal, permanent ticket checks on the subway, local trains, trams, and buses. This doesnโ€™t mean public transport is free, though. You do need to buy a ticket.

โ€ข Railway: National railway company ร–BB mceclip0.png, Westbahn mceclip0.png.
โ€ข Bus:
Postbus mceclip0.png for domestic travels, Eurolines mceclip0.png or Flixbus mceclip0.png for both domestic and international transportations.

You can buy tickets in tobacco shops, at the stations (machines or at the ticket office), sometimes also from drivers and online.

From November 1, the "Ticket of first arrival from Ukraine" will be valid - it can be obtained by all citizens with a Ukrainian passport who enter Austria (or in transit) from the side of Ukraine through the borders of the Czech Republic, Slovakia and Hungary (trains from Brzeclaw, Bratislava or Hedjeshalom to the destination in Austria or to the border stations in the direction of Germany, Switzerland and Italy).

The ticket will be valid only for the first 24 hours from the moment of arrival in Austria. Also - from the date of issue for travel to Austria or border stations in the direction of Germany, Switzerland or Italy in 2nd class on OฬˆBB trains.

Information about the first arrival is issued by conductors of these trains to Vienna. If refugees cannot find staff on the train or arrive in Austria without a train, a one-time ticket will only be issued at Vienna Central Station (at the entrance to the Sonnwendgasse station) and Graz Central Station (at the OฬˆBB Tourist Center).

It is noted that the principle of free travel in the first 24 hours will be followed by the city transport of the capital of Austria.

More information here mceclip0.png.

How can I travel to another (specific) country?

Ukrainians or citizens of other visa-free countries can continue to travel to other EU/Schengen countries for up to 90 days in 180 days. If you don't have a biometric passport, it is recommended to contact the respective embassy of your travel destination to see whether a border is open also for those not having a biometric passport.

Rules can be different for traveling by plane, train, bus, or car.

You can travel to another country by:
โ€ข Plane:
skyscanner.net mceclip0.png
โ€ข Train: National railway company
ร–BB mceclip0.png, Westbahn mceclip0.png
โ€ข Bus: Eurolines or
Flixbus mceclip0.png
โ€ข
Boat mceclip0.png

From November 1, the "Ticket of first arrival from Ukraine" will be valid - it can be obtained by all citizens with a Ukrainian passport who enter Austria (or in transit) from the side of Ukraine (OฬˆBB trains from Brzeclaw, Bratislava or Hedjeshalom to the border stations in the direction of Germany, Switzerland and Italy). The ticket will be valid only for the first 24 hours from the moment of arrival in Austria.

How long can I stay?

With a valid Ukrainian passport you can stay for 90 days in the Schengen zone. For example, if you stayed for 30 days in Germany before coming to Austria, you can only stay for 60 more days in Austria without further action required. Ukrainian citizens fleeing from the war, Ukrainian citizens who were already residing in Austria before 24 February 2022, third-country nationals with international protection in Ukraine and their family members (spouses, minor children, close relatives in the same household) are granted residence permits until 3 March 2023, which may be extended automatically by two six-month periods for a maximum of one year. Respective identity cards will be issued, and health insurance coverage is included.

Where can an unaccompanied minor get help?

1. The Child and Youth Welfare Service (MA 11) mceclip0.png
The Child and Youth Welfare Service (MA 11) exercises custody over unaccompanied minor refugees in Austria and represents them in the asylum procedure. The Child and Youth Welfare Services intensively support foster and host parents in caring for the children and adolescents and prepare them well for their important task. In addition to preparation for their task, they receive intensive support from experts, especially in intercultural issues.

2. SOS Kinderdorf mceclip0.png
The SOS Children's Village Vienna is the first urban SOS Children's Village in Austria. Children and adolescents live in SOS Children's Village families and residential groups in the midst of apartment buildings integrated into the neighbourhood and their original living environment. In addition, there are outpatient and mobile services such as the outpatient clinic for child and adolescent psychiatry.

Are there any Covid-related requirements and if yes, what are they?

There are currently no COVID-19 related entry restrictions in effect for Austria. Since 16 May, proof of vaccination/recovery or a test are no longer needed.

Free coronavirus tests are available at the Humanitarian Arrival Center Vienna (EngerthstraรŸe 267-269, 1020 Vienna).

Where do I register for temporary protection?

Persons belonging to one of these groups are issued an ID card for displaced persons by the BFA mceclip0.png:

โ€ข Ukrainian citizens who had to flee from Ukraine as of 24 February 2022 and their family members (spouses, registered partners, minor children, close relatives).
โ€ข Person entitled to protection in Ukraine (e.g. recognized refugees) who had to flee from Ukraine as of 24 February and their family members.
โ€ข Ukrainian citizens who cannot return to Ukraine and who had a valid Austrian residence title on 24 February that was withdrawn or not renewed.
โ€ข Ukrainian citizens who cannot return to Ukraine and who were legally residing in Austria on 24 February. They are also granted a temporary right of residence after expiry of their visa-free or visa-required stay. To receive a temporary protection status they should register at the registration offices of the police (at police stations or in special reception or registration centers). With this temporary right of residence in Austria it is not necessary to apply for asylum
.

Your right to residence will be confirmed by an identity card for displaced persons ("Blue Card"). It will be sent by mail to the registered address.

The headquarters of the State Police of Upper Austria offers a mobile registration system for the registration of people who, due to their physical condition, cannot visit the registration point. Contact phone: +43 664 88 22 98 30.

The addresses of all registration points in Austria can be found here mceclip0.png.

Information on the temporary right of residence for displaced persons mceclip0.pngย from Ukraine can be found on the website of the BFA mceclip0.png.

What are my rights while I wait to get temporary protection?

While you are waiting for confirmation of temporary protection status, the BBU mceclip0.pngย coordinates and provides basic care for foreigners in need of assistance and protection. This includes accommodation, food, social, medical, and psychological care as well as the provision of goods for daily needs such as clothing. If accommodation with relatives is not possible and financial resources are not available, temporary accommodation will be provided in a neighborhood assistance quarter of the federal government or a federal state. Further information on counseling and support for asylum seekers, recognized refugees as well as migrants can also be found on oesterreich.gv.at mceclip0.png.

What documents will I receive once I get temporary protection?

You will receive:
โ€ข a temporary residence permit, valid for at least 1 year with a possibility for extension
โ€ข an ID card for displaced person
โ€ข a health insurance card that will cover most common medical expenses.

May I temporarily return to Ukraine? What will happen to my protection status?

With temperory protection status you can travel to EU countries for up to 90 days, as well as go to Ukraine for a short period of time without losing your right to reside in Austria. If you plan to return to Ukraine permanently, then you need to go through the deregistration procedure at the institution where you issued protection.

Can I move around the country and the European Union freely while under temporary protection?

Yes, while under temporary protection you have the right to move to another EU country, before the issuance of a residence permit as well as the right to move freely in EU countries (other than the EU country of residence) for 90 days within a 180-day period after a residence permit in the host EU country is issued. More information at ec.europa.eu mceclip0.png.

Can I apply for asylum while under temporary protection? What is the difference?

While under temporary protection it is not necessary to apply for asylum. If you have already filed an asylum application, it will not be processed for the duration of your right of residence as a displaced person. If you have already applied for asylum and would like to obtain an ID card for displaced persons, please contact the BFA mceclip0.pngย directly.

How and where can I apply for the residency?

The Federal Office for Immigration and Asylum (BFA mceclip0.png) issues an ID card for a displaced person. For this purpose it is necessary to register:
โ€ข An initial registration is done by the police. This can be done at certain police stations or at special reception or registration centers.
โ€ข During registration, your data and the data of your passport or other documents will be recorded. In the case of a person 14 years of age or older, there will be an identification procedure (fingerprinting, etc.). You will be issued a form that you should fill out and turn in at the time of registration.

Please take with you to registration (if available):
โ€ข Passport
โ€ข Birth certificate, marriage certificate, other civil status documents.
โ€ข Other identity documents, such as ID card, driver's license, residence permit, etc.

In case all data are available to the BFA due to the registration by the police, an ID card will be issued to you personally.

You can find more information here mceclip0.png.

How long I need to wait to get the residency?

In most cases, authorities immediately issue a temporary certificate. This means that the residence is considered legal from day 1.

If any additional investigative steps are still necessary, you will be invited to an interview to a responsible office of the BFA to provide the missing data.

What if I don't have an international passport?

If you do not have a biometric passport you may be granted entry or transit on humanitarian grounds after an individual case-by-case examination. You need to prove your Ukrainian nationality by presenting some form of identity during the border control. The border authorities may deny you entry if they believe you pose a threat to the public order or internal security.

Where can I take a photo for my documents?

There are numerous shops that offer such services. Check for photobooths at metro stations, shopping malls or look up for a "Fotoautomat' nearby.

Where can I translate my documents?

You can translate your documents at any translation agency in your city. Search for ยซรœbersetzung von Dokumentenยป on Google.

How do I get mobile phone/internet services?

The mobile operator Magenta provides free mobile service for Ukrainians. Also, all calls from and to Ukraine are free of charge. To get a free SIM card you need to have a travel passport of a citizen of Ukraine (so-called "international passport"). You can find the closest store here mceclip0.png.

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Please write to us so we can provide you with legal support. Our pro-bono legal partners will try to respond to your legal request to the best of their ability and knowledge. Please note that due to a high volume of requests, you will receive an answer in a few days after submitting the request at the earliest. Thank you for your patience.