For emergency situations please contact the hotline +43 1 2676 870 9460 set up at BBU. Information is provided in Ukrainian and Russian.

Even if you do not have an insurance number or electronic card replacement (E-Card), Medical service is still provided subject to the presentation of the relevant documents (passport or other Residence documents concerning Ukraine).

Additional health insurance information can be found here .

Here is a list of Russian speaking doctors in Vienna.

Also here is a list and contact details of Ukrainian and Russian speaking doctors in Austiria.

It is preferable to get a prescription from a local doctor "Hausarzt", as those are covered by local health insurance institutions.

If required, you would normally only have to pay a small fee depending on your condition and type of medicine.

In Austria, you can consult a general medicine doctor (Ärzt*innen für Allgemeinmedizin - an analogue of a Ukrainian family doctor) who has a contract with the Austrian health fund (Kassenarzt) free of charge. In the Austrian healthcare system, general practitioners are the first point of contact.

You can consult a general practitioner without an appointment. He can refer you to a specialist doctor, who usually requires an appointment.

In addition, you can get free medical care in outpatient clinics and hospitals if you are referred by a general practitioner or in urgent cases.

You can also contact the health centers of the Austrian Health Insurance Fund (Gesundheitszentrum der österreichischen Gesundheitskasse). It is necessary to make an appointment with a doctor by phone in advance. Adults must first contact the Mariahilf medical center , for children there is a children's outpatient clinic in the Favoriten medical center . If necessary, you will be referred to a specialized outpatient clinic.

Legally, you must go before the 14th week of pregnancy to be eligible for all the benefits offered by your health insurance for the duration of your pregnancy.

General health insurance covers gynecological services, so whether you need an annual exam or something more specialized, your gynecological needs should be met. You can choose your own gynecologist – just be sure that they accept your insurance. Once you have found someone you like, you will need to register with that office so that your services and insurance processing go through it.

Pregnant women are entitled to medical assistance, assistance from certified pediatric and infant nurses, as well as necessary remedies and care in a hospital.

Here you can find a list of gynecologists in Austria.

People who have fled Ukraine can get vaccinated against Covid-19 free of charge in Vienna. No appointment necessary.

Here you can arrange a suitable vaccination appointment:

Impfdashboard – Corona-Schutzimpfung in Österreich (gesundheitsministerium.gv.at ).

Location: Austria Center Vienna, Bruno-Kreisky-Platz 1, 1220 Vienna. Opening hours: Monday through Sunday, 8 a.m. to 7 p.m. (closing time 6:45 p.m.)

For the vaccination you need:

• ID card
• Vaccination certificate (if available)
• Address in Vienna
• Social security number (if available)

Free Corona testing is available at the Humanitarian Arrival Center of the City of Vienna (Engerthstraße 267-269, 1020 Vienna).

Vaccination against COVID-19 is currently possible at Floridsdorf Medical Center .

More information on the current COVID-19 protections can be found here . 

Ukrainians who have obtained temporary protection in Austria have the right to access medical services: to receive a doctor's consultation and free medicines. Registration is carried out when applying for social services. After registration, you will be assigned an insurance number.

Everyone who lives in Vienna must have health insurance. Its availability is confirmed by an insurance number and an electronic card. People who fled to Austria from Ukraine, registered with the police and receive support for meeting basic life needs (Grundversorgung), are issued an insurance number and a certificate for the replacement of an electronic card (e-card-Ersatzbeleg).

If you need medical assistance, you can also get an e-card replacement certificate (e-card-Ersatzbeleg) in person at ÖGK customer service points if you already have an insurance number.

If you have already received a certificate for the replacement of an electronic card (e-card-Ersatzbeleg), please take it and your identity card with you when visiting a doctor, clinic or hospital. If you haven't received it yet, please take your ID card. You can find more detailed information at the link .

If you do not know your social security number or have not received it, you can contact us at vsstamm@oegk.at. To find out your social security number, you must provide your first name, last name and date of birth in the letter, as well as send a copy of your ID and a scanned signature.

With e-card-Ersatzbeleg you will be entitled to free medical assistance, remedies, aids and appliances, therapeutic treatment, clinical-psychological diagnostics, ambulance and rescue transport as well as institutional care and medical home nursing.

You can also find more information and a Q&A on medical help for Ukrainians in Austria here .

If you are planning to stay in Austria, you would need to register for a health insurance plan.
Initial registration is done by the police at police stations or at special reception or registration centres. Once you are registered, you will receive a residence card and an e-card replacement voucher (e-card-Ersatzbeleg), which can be used to obtain health insurance benefits.

As long as you do not have an insurance number or an e-card replacement voucher, you can use your passport to identify yourself as Ukrainian at a doctor's office. If you have a different citizenship but have a refugee status in Ukraine, you would need to provide additional documents to prove it. The doctor will make a copy of the passport and record your data (name, date of birth, citizenship). After that, the medical treatment will be provided.

Please note that health insurance is mandatory in all EU countries.

Public healthcare covers free medical assistance, remedies, aids and appliances, therapeutic treatment, clinical-psychological diagnostics, ambulance and rescue transport as well as institutional care and medical home nursing. It also covers standard, surgical dental treatment, indispensable dental prostheses, as well as jaw adjustments, insofar as these are necessary for the prevention of serious health disorders.

Pregnant women are entitled to medical assistance, assistance from certified pediatric and infant nurses, as well as necessary remedies and care in a hospital.

You can also find more information and a Q&A on medical help for Ukrainians in Austria here .

Recognized refugees have the same entitlement to health insurance benefits in kind which includes clinical-psychological diagnostics and mental health support.

• Governmental bodies, which are providing mental health support:

1. Humanitarian Arrival Center
Address: Engerthstraße 267 - 269, 1020 Vienna
Opening Hours: Monday to Sunday, 0 to 24 h

2. Registration and Counseling Center
Address: Austria Center Vienna, Bruno-Kreisky-Platz 1, 1220 Vienna
Opening Hours: Monday to Friday, 8 to 18 h
(Only with online appointment)

3. Acute Care Vienna (ABW)
The Acute Care Vienna (ABW) is an institution of the City of Vienna. Specially trained psychosocial professionals care for those affected after an exceptionally stressful event.
Opening hours: daily from 0 to 24 hours at +43 676 8118 98698.

• Non-governmental bodies, which are providing mental health support:

1. Diakonie
Psychotherapie und Gesundheit - Diakonie
They offer: quick, unbureaucratic and free help for people without health insurance, specialized psychotherapies for refugees, psychosocial and socio-medical counselling for people affected by poverty and displacement.

You can get online psychological help on the following platforms:

• psyhelpforua.eu
• tellme.com.ua
• pidtrimka.online

The Viennese psychological and social services offer help for mental illness. For more information, call +43 1 4000 53060.

Numerous offers for assistance and counseling for Ukrainian women who have experienced violence and discrimination (in German, Ukrainian and Russian).

Free psychosocial online chat counseling for children and youth in Ukrainian and Russian: "Rat auf Draht" specialists have time for questions and problems.

The National Psychological Association of Ukraine, with the support of the UN, the EU launched a free support line. Anyone affected by the hostilities can call the line. All the psychologists have undergone special training, provide counseling according to international standards and adhere to ethical standards.

Call +43 800 017 967, which is available daily from 10:00 to 20:00. All calls are free of charge.

The hotline administrator will accept your request, determine a convenient format and time, and direct you to a free psychologist. You will be offered audio or video sessions lasting up to 50 minutes.

Psychological help of the all-Ukrainian program "How are you?" available by phone +43 800 017 967.