The information on this page was collected from public resources.

Where can I go to get emergency health care and how much it costs? Do I need certain documents?

All people who are covered by temporary protection are entitled to receive public medical health care in the relevant federal state.
In an emergency, you can call 112. Medical on-call service can be reached on 116 117 and many pharmacies or chemists have a night or an emergency service if you need medicine urgently.
For more information, please visit:

More information at Infomigrants mceclip0.png.

Can I talk to a doctor in Ukrainian/Russian?

Yes. Here mceclip0.png is a list of doctors who treat Ukrainian patients for free. Many of them speak Ukrainian and/or Russian.
On arzt-auskunft.de mceclip0.png you can search for doctors in your area who speak Ukrainian or Russian or another language.
For more information, visit fernarzt.com mceclip0.png.

Where can I go to fill my subscriptions or treat long-term conditions and how much it costs?

You will need to show a prescription. It is preferable to get a prescription from a local doctor, as those are covered by local health insurance institutions. If required, you would normally only have to pay a small fee.
Prescriptions that are covered by insurance are always red.
More information at Germany4Ukraine mceclip0.png.

I am pregnant, where can I get gynecology care?

Pregnant women who have just arrived from Ukraine and do not have health insurance can get a gynaecological examination, or antenatal check-up at the sexual health and family planning centres (Zentren fรผr sexuelle Gesundheit und Familienplanung). You will need to make an appointment by telephone. There are centres at five locations: Charlottenburg-Wilmersdorf mceclip0.png, Friedrichshain-Kreuzberg mceclip0.png, Marzahn-Hellersdorf mceclip0.png, Mitte mceclip0.png and Steglitz-Zehlendorf mceclip0.png.

The Balance Family Planning Centre mceclip0.png is offering free gynecological care and psychological and social counseling for refugee women and girls from Ukraine every Monday from 14 March 2022. An interpreter for Ukrainian will be available on site. A full list of clinics providing health care for women is here mceclip0.png.

Can I get vaccinated against Covid? Do I need certain documents?

Yes, it is covered by public health insurance. You normally don't need any documents other than your health insurance card.
More information on COVID-19 is at Handbook Germany mceclip0.png.

Can I benefit from public health care?

Yes, you are covered by public health insurance. You normally don't need any documents other than your health insurance card.
More information in the 'Medical care' section at Handbook Germany mceclip0.png.

Do I need to register in order to obtain health coverage and if yes how?

Yes, unless it is an emergency. To get access to healthcare, you should contact the social welfare office (Sozialamt) in your current district. You can apply for an electronic health card and receive temporary confirmation, which will enable you to receive medical treatment.

From June 1st, 2022, individuals who already have a residence permit according to ยง24 or a corresponding โ€œFiktionsbescheinigungโ€+ registration at the Central Register of Foreign Nationals will receive financial support from the Jobcenter. They will then be covered by statutory health insurance.

You can choose your statutory health insurance yourself. At krankenkasseninfo.de mceclip0.png you will find a list of statutory health insurance companies in Germany. You must apply the insurance cover yourself with the health insurance company of your choice. After submitting an application to a health insurance company, you will receive a health insurance card. This confirms that you have health insurance. You must have your health insurance card with you at every doctor's visit.

It usually takes a few weeks for a health insurance card to be issued. If you have to see a doctor during this time, your health insurance company can issue you a letter confirming your membership. You can submit this letter at doctorโ€™s office to seek treatment. You can request such a confirmation letter from your health insurance company by telephone or online.

If you have a job, are studying, or starting an apprenticeship, you can also become a member of a health insurance scheme.

There are also organizations in Germany that treat undocumented people anonymously. Help from these organizations is free. Your stay will not be forwarded to the social welfare office. You can search for such an organization in your area on the website gesundheit-ein-menschenrecht.de mceclip0.png. You can also search for anonymous medical help in your area on the Malteser and Medibรผro websites.

What does public healthcare cover?

The most important healthcare benefits covered by statutory health insurance (gesetzliche Krankenversicherung) include:

  • Medical treatment and prescribed medications
  • Hospital treatment and rehabilitation
  • Support from a doctor and a midwife during pregnancy and childbirth
  • Child and adult preventive health checks and screening
  • Recommended vaccinations
  • Dental checkups and dental treatment
  • Psychotherapy
  • In certain circumstances, domiciliary nursing care or palliative support
  • Allied health care (Heilmittel), such as physiotherapy and occupational therapy, and medical aids (Hilfsmittel), e.g. wheelchairs, hearing aids, prostheses)
  • Sickness benefit (Krankengeld) to cover living expenses (also for members who need to care for their sick children).

More information available at A Guide to German Health Care System mceclip0.png.

Where can I go to get mental health support and how much it costs? Do I need certain documents?

In general, you need a diagnosis by a doctor indicating the need for therapy.
Some institutions offer free mental help:
โ€ข On complicated.life mceclip0.png you will find a list of therapists who offer up to four free online therapy sessions for Ukrainians.
โ€ข At ipso-care mceclip0.png you can get advice from experienced advisors online, anonymously, and free of charge. The employees there also speak Ukrainian and Russian.
โ€ข On medflex.de mceclip0.png you will also find an offer for a free telephone consultation with doctors and psychologists in Ukrainian.
โ€ข Many medical practices in Berlin offer free medical and psychological help to refugees from Ukraine. You can find an overview at kvberlin.de mceclip0.png.

In Berlin, the โ€œSurvival Centerโ€ currently offers free consultation hours for refugees from Ukraine. You can contact them at 030-303906512 on Mondays between 1.30 and 3.00 p.m. and Tuesday to Friday from 11.00 a.m. to 12.30 p.m. They speak German and English.

More information can be found at Handbook Germany mceclip0.png.