The information on this page was collected from public resources.

Where can I go to get emergency health care and how much it costs? Do I need certain documents?

All people who are covered by temporary protection are entitled to receive public medical health care in the relevant federal state.
In an emergency, you can call 112. Medical on-call service can be reached on 116 117 and many pharmacies or chemists have a night or an emergency service if you need medicine urgently.
For more information, please visit:

More information at Infomigrants mceclip0.png.

Can I talk to a doctor in Ukrainian/Russian?

Yes. Here mceclip0.png is a list of doctors who treat Ukrainian patients for free. Many of them speak Ukrainian and/or Russian.
On mceclip0.png you can search for doctors in your area who speak Ukrainian or Russian or another language.
For more information, visit mceclip0.png.

Where can I go to fill my subscriptions or treat long-term conditions and how much it costs?

You will need to show a prescription. It is preferable to get a prescription from a local doctor, as those are covered by local health insurance institutions. If required, you would normally only have to pay a small fee.

Prescriptions that are covered by insurance are always red.

More information at Germany4Ukraine mceclip0.png.

Basically, every person residing in Germany has a family doctor. If you have health problems, you can go directly to your family doctor. For this, however, you must make an appointment in advance at your family doctor's office. An arrangement for an appointment is not necessary if it is an emergency case. In this case, you can go directly to your family doctor's office.

If you do not have a family doctor yet, you should look for one. You can search for a family doctor on the Internet. In the search box, type in the name of your city and the word โ€žHausarztโ€ ("family doctor").

If you need to see a specialist, your family doctor will give you a referral slip. You can then use this referral letter to make an appointment with the specialist.

The main requirement of medical institutions to come to a visit with an interpreter - without one, they refuse to consult. Doctors argue that communication through an online translator takes a lot of time, and the translation of medical terms can be incorrect, which can harm the patient.

Medicines for children under 12 years of age are paid for by the state, but for adults there are restrictions. The cost should not exceed 10 euros per drug.

It is also possible to rent medical equipment, such as wheelchairs, crutches, etc., for 10 euros per day.

I am pregnant, where can I get gynecology care?

Pregnant women who have just arrived from Ukraine and do not have health insurance can get a gynaecological examination, or antenatal check-up at the sexual health and family planning centres (Zentren fรผr sexuelle Gesundheit und Familienplanung). You will need to make an appointment by telephone. There are centres at five locations: Charlottenburg-Wilmersdorf mceclip0.png, Friedrichshain-Kreuzberg mceclip0.png, Marzahn-Hellersdorf mceclip0.png, Mitte mceclip0.png and Steglitz-Zehlendorf mceclip0.png.

The Balance Family Planning Centre mceclip0.png is offering free gynecological care and psychological and social counseling for refugee women and girls from Ukraine every Monday from 14 March 2022. An interpreter for Ukrainian will be available on site. A full list of clinics providing health care for women is here mceclip0.png.

Can I get vaccinated against Covid? Do I need certain documents?

Yes, it is covered by public health insurance. You normally don't need any documents other than your health insurance card.
More information on COVID-19 is at Handbook Germany mceclip0.png.

Can I benefit from public health care?

Yes, you are covered by public health insurance. You normally don't need any documents other than your health insurance card.
More information in the 'Medical care' section at Handbook Germany mceclip0.png.

Do I need to register in order to obtain health coverage and if yes how?

Yes, unless it is an emergency. To get access to healthcare, you should contact the social welfare office (Sozialamt) in your current district. You can apply for an electronic health card and receive temporary confirmation, which will enable you to receive medical treatment.

Simplified procedure in certain federal states (Berlin, Brandenburg, Bremen, Hamburg, Niedersachsen, Nordrhein-Westfalen, Rheinland-Pfalz, Schleswig-Holstein und Thรผringen): people are entitled to the receipt of an electronic health card (elektronische Gesundheitskarte, eGK) with a special status notice issued by the relevant local authority upon registration.

For other federal states: local municipalities (local social service office, Sozialamt) with which the people have registered issue a medical certificate, which can be issued for a certain amount of time depending on the local communes. This certificate entitles the people to visit a doctor or hospital.

More information in the 'Medical care' section at Handbook Germany mceclip0.png.

Please note that health insurance is mandatory in all EU countries.

What does public healthcare cover?

The most important healthcare benefits covered by statutory health insurance (gesetzliche Krankenversicherung) include:

  • Medical treatment and prescribed medications
  • Hospital treatment and rehabilitation
  • Support from a doctor and a midwife during pregnancy and childbirth
  • Child and adult preventive health checks and screening
  • Recommended vaccinations
  • Dental checkups and dental treatment
  • Psychotherapy
  • In certain circumstances, domiciliary nursing care or palliative support
  • Allied health care (Heilmittel), such as physiotherapy and occupational therapy, and medical aids (Hilfsmittel), e.g. wheelchairs, hearing aids, prostheses)
  • Sickness benefit (Krankengeld) to cover living expenses (also for members who need to care for their sick children).

More information available at A Guide to German Health Care System mceclip0.png.

Where can I go to get mental health support and how much it costs? Do I need certain documents?

In general, you need a diagnosis by a doctor indicating the need for therapy.
Some institutions offer free mental help:
โ€ข On mceclip0.png you will find a list of therapists who offer up to four free online therapy sessions for Ukrainians.
โ€ข At ipso-care mceclip0.png you can get advice from experienced advisors online, anonymously, and free of charge. The employees there also speak Ukrainian and Russian.
โ€ข On mceclip0.png you will also find an offer for a free telephone consultation with doctors and psychologists in Ukrainian.
โ€ข Many medical practices in Berlin offer free medical and psychological help to refugees from Ukraine. You can find an overview at mceclip0.png.

In Berlin, the โ€œSurvival Centerโ€ currently offers free consultation hours for refugees from Ukraine. You can contact them at 030-303906512 on Mondays between 1.30 and 3.00 p.m. and Tuesday to Friday from 11.00 a.m. to 12.30 p.m. They speak German and English.

The National Psychological Association of Ukraine, with the support of the UN, the EU launched a free support line. Anyone affected by the hostilities can call the line. All the psychologists have undergone special training, provide counseling according to international standards and adhere to ethical standards.

Call +49 800 000 26 00, which is available daily from 10:00 to 20:00. All calls are free of charge.

The hotline administrator will accept your request, determine a convenient format and time, and direct you to a free psychologist. You will be offered audio or video sessions lasting up to 50 minutes.

Psychological help of the all-Ukrainian program "How are you?" available by phone +49 800 000 26 00.