The information on this page was collected from public resources.
Where can I go to get emergency health care and how much it costs? Do I need certain documents?
Ukrainian refgees will have full access to the free public health insurance system for 150 days. Afterwards, the Czech will stop paying the insurance premiums for refugees aged 18 to 64 and the refugee wil either have to cover the health insurance payments themself or look for otehr entities, who wil cover these costs (e.g. employer).
In case you don't have health insurance or it has expired and you are unable to cover your medical expences, you can look for volunteer doctors here .
As soon as temporary protection is granted, the person can access the public health insurance system, with the Czech state paying the insurance premiums. Any Czech health insurance company will issue the certificate of health insurance – usually this is immediately covered at the Special Regional Assistance Centers. Official information is here . You should go to the office of VZP ČR where the insurance certificate will be issued to you.
In the event that the individual needs urgent care before obtaining the certificate, we recommend presenting at least a valid travel document and the visa to the medical facility. Emergency number is 112. See Lex Ukraine article for more information.
Clinical hospitals have also set up "UA POINT" stations, where all Ukrainian refugees in need will receive medical care. Emergency medical care for adults, children and adolescents is provided on site. Official information and list of these stations can be found here .
The Ministry of Health of Ukraine has collected comprehensive information on how and where Ukrainians living abroad can receive free medical care: from consultations and examinations to inpatient treatment. See more here .
Can I talk to a doctor in Ukrainian/Russian?
If you have any questions about health care in Czech Republic, you can call the hotline +420226201221 (choose option 2) which is open daily from 8:00 to 19:00; the information is provided in Czech, Ukrainian and Russian.
Some clinical hospitals have set up ""UA-POINT"" stations, where you can see a doctor. These points offer interpreter services (more information here )
Where can I go to fill my subscriptions or treat long-term conditions and how much it costs?
I am pregnant, where can I get gynecology care?
Can I benefit from public health care?
Yes, persons with temporary protection are automatically covered by the state health insurance, but it is only free for the first 150 days.
Medical care in Czech Republic is provided according to the type of stay in the Czech Republic:
Official information at mzcr.cz .
Free health insurance is valid after 150 days for the following categories:
Do I need to register in order to obtain health coverage and if yes how?
As soon as temporary protection is granted, the person becomes a participant in the public health insurance system with full access to health care, with the Czech state paying the insurance premiums for the first 150 days. Any Czech health insurance company will issue the certificate of health insurance – usually this is immediately covered at the Special Regional Assistance Centres.
How to extend health insurance after extension of temporary protection?
The majority of Ukrainian migrants are insured by the state medical insurance company VZP. The company has published detailed explanations on this issue .
After your temporary protection is extended, your health insurance is also extended. A new insurance is issued, which is valid in accordance with the current temporary protection.
You can apply for new health insurance through an online form . This must be done no earlier than 5 working days after the extension of temporary protection.
You can also replace the insurance card in person at any VZP branch by presenting a valid health insurance card and a document on the extension of temporary protection.
The addresses of VZP branches can be found at the link .
Please note that health insurance is mandatory in all EU countries.
What does public healthcare cover?
The public health insurance system covers full access to health care. Insurance typically covers preventative and diagnostic care, hospital care (that includes rehabilitation and care of chronic illness), dental care and medicines. Approximately 60% of the population chooses the main insurance provider for public health care. There is no need for extra private health insurance unless you choose to. Official information can be found here .
Where can I go to get mental health support and how much it costs? Do I need certain documents?
The National Psychological Association of Ukraine, with the support of the UN, the EU launched a free support line. Anyone affected by the hostilities can call the line. All the psychologists have undergone special training, provide counseling according to international standards and adhere to ethical standards.
Call +420 800 012 058, which is available daily from 10:00 to 20:00. All calls are free of charge.
The hotline administrator will accept your request, determine a convenient format and time, and direct you to a free psychologist. You will be offered audio or video sessions lasting up to 50 minutes.
Psychological help of the all-Ukrainian program "How are you? " available by phone +420 800 012 058.