The information on this page was collected from public resources.
Where can I go to get emergency health care and how much it costs? Do I need certain documents?
If you have a chronic illness or need other types of non-emergency treatment, you will need access to the Catalan health system, known as CatSalut. Temporary protection gives you access to CatSalut and is the ideal way to get free health insurance. However, the Catalan health system is being lax with people from Ukraine, so in many cases you can get a health card simply by registering in Barcelona and presenting the registration certificate at any CAP health centre in Barcelona .
The Ministry of Health of Ukraine has collected comprehensive information on how and where Ukrainians living abroad can receive free medical care: from consultations and examinations to inpatient treatment. See more here .
Can I talk to a doctor in Ukrainian/Russian?
You can check telehelpukraine.com to arrange video call with a Ukrainian/Russian speaking doctor.
Where can I fill my prescription or treat long-term conditions and how much will it cost?
You can go directly to the pharmacy and check with them if you need a prescription to buy a particular medicine.
You will usually have to pay for the medication. However, if you have a medical card and a social security number, the social insurance will pay part of the cost of the medicine. Detailed information on payment fees for medicines can be found on the website of the Ministry of Health.
If you have a medical card from the Madrid community, you can check the price you have to pay for your medicine at this link . If you do not yet have an NIE (foreigner's identification number), you can access free medical care, but you do not have pharmaceutical coverage. In this case, you will have to pay the full amount of medication you need. When it comes to over-the-counter medications, you should always pay the full cost of the medication.
I am pregnant, where can I get gynecology care?
You can get a free access to gynecology care by registering in the public healthcare system. You need to register with a local midwife (matrona) in your local health center. They will provide consultations during pregnancy and if needed will refer to a specialist.
Can I get vaccinated against Covid? Do I need certain documents?
Yes, you will need to have:
Can I benefit from public health care?
Yes. Spain has a universal healthcare system which is free of charge. You may also obtain private medical care at an additional cost.
The Madrid Region has established a protocol to assist Ukrainian displaced people upon arrival. You can go to Zendal Hospital (Address: Av. Manuel Fraga Iribarne, 2, 28055 Madrid) for medical examination at any time (it is open 24 h). In that Hospital you can have access to COVID diagnostic tests as well as to COVID vaccines. You will find additional information about the helped provided to refugees in Madrid here .
In Barcelona there are Red Cross volunteers at the Palau Victoria Eugenia refugee centre who will provide you with free emergency medical care. However, if you have a chronic illness or need other types of non-emergency treatment, you will need access to the Catalan health system, known as CatSalut. Temporary protection gives you access to CatSalut and is the ideal way to get free health insurance. However, the Catalan health system is being lax with people from Ukraine, so in many cases you can get a health card simply by registering in Barcelona and presenting the registration certificate at any CAP health centre in Barcelona .
Do I need to register in order to obtain health coverage and if yes how?
First you need to get temporary protection in Spain. We recommend that you contact one of the centers CREADE for help.
To receive medical care, you must register with the medical center. This will require a passport and address of residence. During the validity of your temporary registration, you will be assigned a family doctor and pediatrician for children.
If you have registered and obtained a NIE, you need to formalize a permanent medical card: contact the medical center with a certificate of registration or confirmation of approval of your application and request a document. A health care card obtained in any municipality is valid throughout Spain.
Please note that health insurance is mandatory in all EU countries.
What does public healthcare cover?
Free care includes prevention, diagnosis, treatment and rehabilitation as well as ambulance transport in case you need it. You are entitled to a wide range of care, excluding – with some exceptions – those related to dental care, opticians or cosmetic treatments.
Where can I go to get mental health support and how much it costs? Do I need certain documents?
Mental health is included in the public healthcare system. The services include both diagnosis and treatment. However, you should take into account that the public mental health service may take time to be accessed as funds are limited and the service is overstretched.
Other places where you can ask for mental support:
Also in Spain, a camp was organized for Ukrainian children affected by the war.
The organizers of the camp accept children with moral disorders for psychological rehabilitation. The location where Gen.Camp is located is a quiet resort in the east of Spain. First of all, psychological help is provided to children who have lost one or both parents, were in occupation or witnessed war crimes with their own eyes.
During 30 days of rehabilitation, children receive various types of therapy:
Both individual and group classes are practiced. The condition of each child is monitored by individual psychologists.
You can apply for participation in the program from Gen.Camp by following the link .
The National Psychological Association of Ukraine, with the support of the UN, the EU launched a free support line. Anyone affected by the hostilities can call the line. All the psychologists have undergone special training, provide counseling according to international standards and adhere to ethical standards.
Call +34 900 861 441, which is available daily from 10:00 to 20:00. All calls are free of charge.
The hotline administrator will accept your request, determine a convenient format and time, and direct you to a free psychologist. You will be offered audio or video sessions lasting up to 50 minutes.
Psychological help of the all-Ukrainian program "How are you?" available by phone +34 900 861 441.