The information on this page was collected from public resources and does not constitute legal advice.

General information on border crossing?

The Greek Government does not provide any means of transport for your departure from your country, you must come by your own means.

Individuals that hold a Ukrainian passport, with or without biometric features, may enter Greece through all entry points (land and air). However, a transit visa is additionally required for holders of a Ukrainian passport without biometric features. In both instances, the National Police will stamp your passport with the date of your entry into the country.

The Greek Ministry of Migration and Asylum has activated four different communication channels provided in Greek, Ukrainian and English:

  • the official information portal: https://migration.gov.gr/ukraine/
  • the call center help desk (Monday to Friday 08:00-21:00, Saturday 10:00- 17:00): +30 213 1629600
  • E-mail: ukraine@migration.gov.gr
What documents do I need to enter?

Individuals that hold a Ukrainian passport, with or without biometric features, may enter Greece through all entry points (land and air). However, a transit visa is additionally required for holders of a Ukrainian passport without biometric features. In both instances, the National Police will stamp your passport with the date of your entry into the country.

Ukrainian citizens who do not have travel documents may enter only from the Passport Control Department in Promachonas, in the Greek-Bulgarian borders. Upon your arrival, you will be issued a document by the staff of the Ukrainian Embassy in Greece.

In case your children do not have travel documents, National Police officials will note under the entry stamp on your own passport the number of minor children you are accompanying. In this case, you will have to show a certificate of marital status or the birth certificate of your children. If you do not have either of these documents, you must complete and submit a solemn declaration stating the number of children you are accompanying, their first and last name as well as their gender and date of birth.

What happens after a border crossing?

Within the 90-day period, you will be granted a one (1)-year temporary protection by the Asylum Service of the Ministry of Migration and Asylum; this gives you the right of access to the labor market and to medical care, in accordance with Directive 2001/55 of the Council of the European Union. Regarding the procedure for granting temporary protection, please contact by phone 0030-2131629600 or via email: ukraine@migration.gov.gr

The process of granting temporary protection is provided free of charge by the Ministry of Migration and Asylum. More specifically, free interpreting services are provided at the helpdesk during the full registration procedure in order for the temporary protection residence permit to be served to the beneficiary. The permit also indicates your/ provides you with tax identification number (AFM) and social security number (AMKA).

There is the possibility of short-term accommodation in the open structure of Sintiki for those who wish, until the process of issuing travel documents, where required, is completed.

How can I get from the border to the capital (a certain town)?

You can use public transport. In Athens, using the metro is free for Ukrainians under temporary protection. Transportation to Athens and Thessaloniki is free of charge for 90 days.

From 30.05.2022, with your AMKA and an identification document (passport or service note or temporary protection residence permit) you can go to a metro ticket office and get your personalized card, the athena card. Subsequently, you visit the website of IDIKA mceclip0.png and follow the procedures there for the activation of 90 days free travel

You need to wait for 3 working days before you can go to a metro station and put your athena card in a machine and press subsidy, the card is then subsidized for 90 days of free travel. After 90 days you need to re-subsidize. More information here mceclip0.png (Q5).

How can I travel to another (specific) country?

Since the beginning of the war, several European transport companies have been offering free transport, including rail, bus, ferry, and air travel. A list of the carriers involved is available here mceclip0.png.

How long can I stay?

Individuals are entitled to stay in Greece for 90 days, starting from the day of their entry into Greece. Once you apply for, and receive temporary protection status, you will have the right to stay in Greece for one year and you will get access to work and medical care. This status may be extended twice for a period of six months each time.

Where can an unaccompanied minor get help?

If you are under 18 years old and travelling alone or if you are travelling with children who have been separated from their parents or know of any child in these situations, you can contact the National Emergency Response Mechanism for the Identification and Protection of Unaccompanied Minors of the Ministry of Immigration and Asylum by phone at +30 2132128888, +30 2132128380, +30 2132128381, +30 2132128382 (24/7 lines) or by e-mail at ssuam.tracing@migration.gov.gr. This mechanism will transfer the children to special emergency accommodation facilities and take care of relevant identification, where necessary, and guardianship procedures.

Are there any Covid-related requirements and if yes, what are they?

COVID-19 travel restrictions were lifted in Greece. Providing proof of vaccination, recovery from COVID-19 or negative test results is not required.

You have the right to start or complete your vaccination free of charge at any vaccination center within the country, after receiving the special temporary protection card that will be given to you by the Asylum Service and which will indicate your AMKA (Social Security Registration Number).

Where do I register for temporary protection?

To submit an application for temporary protection, you should use the pre-registration platform at the website of the Ministry of Migration and Asylum available at this website English mceclip0.png / Ukrainian mceclip0.png / Greek mceclip0.png. You may include up to 10 members in your application.

Once you have finalised your application, you will be given an appointment for your registration. The appointment is the same for all the members included in your application and will take place in one of the four Regional Asylum Offices (RAO), located in Athens, Thessaloniki, Patras and Heraklion (Crete). For any issue that may arise regarding your appointment, send an email to tp-support@migration.gov.gr. Free interpreting services are provided at the helpdesk during the full registration procedure in order for the temporary protection residence permit to be served to the beneficiary. Ukrainian refugees on their way to/from the RAO will be entitled to KTEL bus tickets for free. Applications for temporary protection are submitted electronically to the website of the Ministry of Migration and Asylum.

To submit an application you will need to provide a contact email. As a first step, you will need to fill in the following information:

  • date of entry in Greece;
  • whether you need housing;
  • whether you have a support network in Greece; if yes, the city where your support network is located;
  • whether you currently have accommodation;
  • the location where you wish to be registered and receive the ยซBeneficiary of Temporary Protectionยป card.

You may include up to 10 members in your request. For each one of them, you will need to fill in the following:

  • complete demographic data;
  • type and number of identification document;
  • educational level and the field in which you/they are professionally active.
What are my rights while I wait to get temporary protection?

Healthcare

While you are waiting to be granted temporary protection, you enjoy free access to the National Health System and you are entitled to medical and health care. With the presentation of your passport or the document that you received upon your arrival in Greece, you have access to medical and nursing care in all public hospitals, nursing homes, municipal clinics, primary health care facilities, Rehabilitation and Social Care Units. In these facilities you can get prescriptions for medicine, have therapeutic operations and diagnostic examinations.

Housing and food

You can benefit from short-term accommodation in the open structure of Sintiki, until the process of issuing travel documents, where required, is completed.

Those who wish to be accommodated for a longer period of time may submit a request here mceclip0.png. The Ministry of Migration and Asylum will provide you with accommodation and food immediately in the accommodation structures that are already available.

Education

Ukrainian children can enrol in public schools. At the website of the Ministry of Asylum and Immigration mceclip0.png you will find detailed information on the Greek education system and how children coming from Ukraine can continue their education in Greece.

What documents will I receive once I get temporary protection?

You will receive the ยซBeneficiary of Temporary Protectionยป card. The Asylum Service will not keep your passport when issuing this card, nor will you be issued another travel document. This card also indicates your tax identification number (AFM) and social security number (AMKA).

May I temporarily return to Ukraine? What will happen to my protection status?

You can return to Ukraine whenever you wish and you can return to Greece while your temporary protection document is still valid.

Can I move around the country and the European Union freely while under temporary protection?

If you hold a biometric passport, you will be able to travel within the EU countries. You can also stay in any city in Greece for as long as your temporary protection status lasts.

Can I apply for asylum while under temporary protection? What is the difference?

Temporary Protection is designed to provide immediate protection to refugees, including those who have fled areas of armed conflict. While temporary protection doesnโ€™t obstruct the right to apply for international protection, it may reduce the need to apply immediately as you will receive a residence permit as well as associated rights. The duration of temporary protection is defined by EU law.

Beneficiaries of temporary protection can also apply for international protection (asylum) at any point they wish to, without their residence permit or temporary protection being revoked.

Asylum is an individual right, granted following a specific administrative and legal process that will determine whether you have a well-founded fear of being persecuted for reasons of race, religion, nationality, membership of a particular social group, or political opinion. Once granted, asylum can be withdrawn whenever new elements or findings arise indicating that there are reasons to reconsider its validity.

How and where can I apply for the residency?

The relevant โ€œresidenceโ€ permit of the temporary protected persons is issued shortly after the application, and it provides the holder with working rights, TIN, and social insurance number.

How long I need to wait to get the residency?

Exact waiting times are not known.

What if I don't have the international passport?

Holders of a Ukrainian passport without biometric features may enter Greece from all entry points; in this case, a transit visa is required. The National Police will stamp your passport with the date of your entry into the country.

Where can I take a photo for my documents?

There are numerous shops that offer such services. Look for photo studio & copy centers as they can provide you with this.

Where can I translate my documents?

You can translate your documents at any translation agency in your city. Search for ยซฮผฮตฯ„ฮฌฯ†ฯฮฑฯƒฮท ฮตฮณฮณฯฮฌฯ†ฯ‰ฮฝยป on Google.

Greek Foreign Ministry - Department of Translation

At: Arionos St. 10, Psirri, 105 54 Athens

Tel: 210 328 5712/5711

How do I get Mobile phone/internet services?

In all its operations across Europe, Vodafone is providing free calls and text messages to Ukraine and offering free roaming for its customers in Ukraine. More information here mceclip0.png.

OTE/Cosmote provides free calls to Ukraine and free roaming to its customers in Ukraine. OTE is providing free WiFi spots with the cooperation of local NGOs at various refugee transit locations.

WIND Hellas provides free calls to fixed and mobile numbers in Ukraine. Valid for all mobile and fixed subscribers. More information here mceclip0.png.

There are three cell networks in Greece, operated by Cosmote, Vodafone, and Wind. Cosmote has the widest coverage and fastest data speeds, while Wind offers low prices in a small coverage area. Vodafone is somewhere in the middle on speed, coverage, and price.

Do you have a legal question that you canโ€™t find an answer for in our FAQs?

Please write to us so we can provide you with legal support. Our pro-bono legal partners will try to respond to your legal request to the best of their ability and knowledge. Please note that due to a high volume of requests, you will receive an answer in a few days after submitting the request at the earliest. Thank you for your patience.