It is possible for citizens of Ukraine to leave the occupied territory:

• across the administrative border (entry-exit checkpoints where temporary border control is carried out);
• through the contact line (humanitarian corridors organized by representatives of state bodies) and in any other way available to them.

It is important: to present any identity document (passport of a citizen of Ukraine for traveling abroad; temporary certificate of a citizen of Ukraine; official passport; birth certificate, etc.).

More details:
People who arrive at one of the above-mentioned zones without documents are handed over to representatives of the National Police for inspection.

The departure of foreigners and stateless persons from the temporarily occupied territory can be carried out according to the procedure provided for by the United Nations Convention on the Status of Refugees .

Departure from some temporarily occupied territories of Donetsk and Luhansk regions is carried out through entry-exit checkpoints with some specifics based on a permit:

• citizens of Ukraine who have not reached the age of 14 - on the condition that they present a passport of a citizen of Ukraine for traveling abroad or a birth certificate, accompanied by one of their parents (adoptive parents), guardians, custodians, or other legal representatives or accompanied by other persons, authorized by one of the parents (adoptive parents), guardians, custodians, or other legal representatives, based on the physical person's permit issued to the accompanying person;
• by citizens of Ukraine aged 14 to 16 - on condition of presentation of a passport of a citizen of Ukraine or a passport of a citizen of Ukraine for traveling abroad accompanied by one of the parents (adoptive parents), guardians, custodians, or other legal representatives or accompanied by other persons authorized by one of the parents (adoptive parents), guardians, custodians, or other legal representatives, based on a permit issued to a natural person, who provides support;
• citizens of Ukraine who did not have the opportunity to get a passport of a citizen of Ukraine due to permanent residence in the temporarily occupied territories or who don’t have a passport of a citizen of Ukraine due to loss/theft - on condition of presentation of a birth certificate (for citizens of Ukraine who have not reached the age of 16) or any other document certifying the identity and confirming the citizenship of Ukraine, or a certificate issued by a territorial body or a territorial division of the Ministry of Internal Affairs. The specified circumstances are checked by the coordination center when issuing a permit to an individual;
• citizens of Ukraine who, due to permanent residence in the temporarily occupied territories, did not have the opportunity to affix a 1994 model photo to the passport of a citizen of Ukraine after reaching the age of 25 or 45 - on condition of presentation of such a passport of a citizen of Ukraine;
• citizens of Ukraine who have not reached the age of 16, who, as a result of their birth and permanent residence in the temporarily occupied territories or in the territories where state authorities temporarily do not exercise or do not exercise their powers to the full extent, did not have a birth certificate issued - on condition of presentation of a passport of a citizen of Ukraine or a passport of a citizen of Ukraine for travel abroad by the person(s) who accompanies citizens of Ukraine who have not reached the age of 16 leaving the temporarily occupied territories, and documents confirming the facts of birth of the citizens of Ukraine who have not reached the age of 16 based on a permit issued to a physical person, who provides escort.

If an unaccompanied child under the age of 16 is detected by an authorized official of the state border guard unit in the restricted zone of the entry-exit checkpoint, authorized officials of the state border guard unit shall grant such person permission to leave the temporarily occupied territories of Ukraine and immediately (within 24 hours) report such child to the National Police, SBU and ensure the transfer of the child to the custodianship and guardianship authorities at the place of discovery to ensure the social protection.

In case of departure from the temporarily occupied territories of persons who have been released from places of deprivation of liberty and who do not have documents certifying identity and confirming the citizenship of Ukraine, such persons are handed over to representatives of the National Police for identification.

An internally displaced person (IDP) is a citizen of Ukraine, a foreigner or a stateless person who legally stays on the territory of Ukraine and is entitled to permanent residence in Ukraine, who was forced to leave or leave his place of residence as a result of or to avoid the effects of armed conflict, temporary occupation, situations of generalized violence, violations of human rights and natural or human-made disasters.

The certificate is a document that confirms the fact of internal displacement and registration of an internally displaced person.

Having a certificate makes it possible to:

• receive monthly targeted assistance;
• reissue social benefits, pension;
• place a child in kindergarten/school;
• get access to medical care, etc.

The following categories can receive an IDP certificate:

• adult or minor internally displaced persons;
• a minor child, an incapacitated person or a person whose legal capacity is limited (due to the application of a legal representative);
• military personnel (except for compulsory-duty servicemen and conscripted officers) who completed military service and had a registered place of residence in the territory where the circumstances specified in Article 1 of the Law of Ukraine “On Ensuring the Rights and Freedoms of Internally Displaced Persons” arose, on the date of their occurrence;
• students who had registered residence in dormitories after deregistration have the right to receive a certificate if they do not wish to return to their previous place of residence due to the circumstances specified in Article 1 of the Law of Ukraine “On Ensuring the Rights and Freedoms of Internally Displaced Persons” ;
• persons who served (are serving) sentences in places of deprivation of liberty and had (have) a registered place of residence in the territory where the circumstances specified in Article 1 of the Law of Ukraine “On Ensuring the Rights and Freedoms of Internally Displaced Persons” arose on the date of their occurrence after release have the right to receive a certificate if they do not wish to return to their previous place of residence;
• persons whose residential premises were destroyed or became uninhabitable as a result of the aggression of the Russian Federation. This fact must be confirmed by the relevant act of inspection of the technical condition of the residential premises (house, apartment);
• minor children who have received a passport of a citizen of Ukraine, regardless of the presence (absence) of registration of the place of residence (if information about them is entered into the Unified Information Database on Internally Displaced Persons);
• persons who, after the introduction of martial law by the Decree of the President of Ukraine dated February 24, 2022, No. 64 “On the imposition of martial law in Ukraine”, moved from the territory where hostilities are taking place;
• persons whose declared/registered place of residence is located outside the territory where hostilities are taking place, but the following persons: 1) are registered as payers of a unified contribution for compulsory state social insurance in the territory where hostilities are taking place; 2) have paid or have been paid by their employer a unified contribution for compulsory state social insurance for the IV quarter of 2021 or for the year 2021 in the territory where hostilities are taking place.

To obtain a certificate of IDP, you can apply to the competent authorities, in particular:

• centers for the provision of administrative services (TsNAPy);
• executive bodies of the local council;
• Department of Social Protection of the Population of the Local State Administration;
• portal and mobile application “Diia”.

Such a statement contains information about:

• surname, first name and patronymic;
• citizenship;
• date and place of birth;
• sex;
• information about accompanying minors, minor internally displaced persons (if necessary);
• information about legal representatives who accompany a minor child, incapacitated persons, or persons whose legal capacity is limited;
• information about the registered and actual place of residence;
• the address at which official correspondence can be carried out with the person or official correspondence can be delivered to and a contact telephone number;
• circumstances that caused internal displacement;
• information about housing, social, medical, educational and other needs;
• information about the presence of disability and the need for technical and other means of rehabilitation;
• information about the place of education / upbringing of the child (name of the institution);
• information about employment, education, vocational education specialization, position, profession.

List of documents for obtaining the IDP certificate:

• passport of a citizen of Ukraine;
• child's birth certificate (if necessary);
• another identity document confirming the applicant's special status;
• a certificate of assignment of an individual tax number (TIN);
• eSupport card number or bank account number according to the IBAN standard;
• proof of residence in the territory of the administrative-territorial unit from which the internal movement is carried out, on the day of the occurrence of the circumstances that caused the internal displacement (in case the registration of the place of residence in the territory of the administrative-territorial unit from which internal movement is carried out is not stated in the identification document).

Any of the following documents can confirm the fact of living in the territory from which the displacement took place due to the war: a military ID card, employment record book, a document on the presence of movable or immovable property, certificate about education (school certificate, diploma of a technical school / college / university / etc.), a certificate from the place of study, a document on the placement of a child in a kindergarten / foster family / orphanage, a document on the establishment of custody or guardianship, medical documents, photo and video materials, etc.

Refusal to issue the IDP certificate is possible in the case of the following:

1. if the applicant does not have a record of registration of the place of residence in the territory of the administrative-territorial unit from which the internal movement is carried out and there is no evidence confirming the fact of residence in this territory;
2. state bodies have facts about the submission of false information for obtaining an IDP certificate;
3. the person has lost the documents certifying their identity (in this case, it is necessary to restore the documents first and then register).

The IDP certificate can be revoked if an internally displaced person:

• applied for refusal of the certificate;
• committed a crime (violated the law of Ukraine).

An internally displaced person is obliged:

• to comply with the Constitution and laws of Ukraine, other legislative acts;
• to report a change of residence to the competent authority at the new residence within 10 days from the day of arrival at the place of the new residence;
• in case of voluntary return to the abandoned place of permanent residence, the IDP is obliged to notify the competent authority at the place of receipt of the IDP certificate no later than three days before the day of departure;
• if it is established that the IDP knowingly provided false information to obtain the IDP certificate, the person must reimburse all the actual costs incurred by the state and local budgets as a result of exercising the rights of an internally displaced person.

Action algorithm:

1. On the “Diia” Portal, the registered user goes to the section → Services.
2. Selects a service — IDP status.
3. Indicates their current location.
4. Provides one-time access to geolocation and confirms it. It is important to be within a radius of 5 km from the address specified in the previous step
5. The account is retrieved automatically; if there are several, the user chooses from the available ones.
6. During the last step indicates the needs to inform the state.
7. Confirms or changes contact information: mobile phone number and email. The data is automatically taken from the user's BankID.
8. Checks and confirms personal data.
9. Waits for the application to be processed.

You can issue a certificate and assistance to IDPs via Diia in all social protection offices. Therefore, it is not necessary to carry physical documents or their copies. It is enough to share the necessary documents in a few clicks via Diia.

To share a copy of a document via the Diia application, you need to:

• open the “Diia" application;
• click on the document to be shared;
• select a barcode;
• show it to the employee of the social protection office;
• read the barcode;
• confirm the request to transfer copies of documents in the application.

Sharing documents will help avoid mistakes when entering your personal data into the database and speed up the service.

“Diia” – is an application to store all the necessary documents in one place, on a smartphone.

Registration:

• on the main screen of the Diia application, click on the NFC icon;
• take a photo of the back of the ID card or the page of the international biometric passport that contains information about you;
• hold the document close to the smartphone;
• confirm your identity via PhotoID;
• create and confirm the code to open the application.

Link to download the application:

1. Appstore
2. Playmarket

The IDP certificate will appear in the Diia application either the next day after registration or within a few days.

It is necessary to apply to the Center for the provision of administrative services or to the Office of Social Protection of the Population.

Yes, you can.

Such changes are made in case of:

• inconsistency of your personal data;
• inconsistency of bank account number (IBAN) data;
• mismatch of recipient category (person able to work, child, person with disability).

To edit the information in the register, you need to contact the Office of Social Protection of the Population.

If you have an internally displaced person (IDP) certificate, you can also issue an IDP certificate for your child.

In addition to the place of registration, one of the important confirmation criteria is the payment of a Single Social Contribution (SSC).

The single social contribution is a consolidated insurance contribution, which is paid to the compulsory state social insurance system on a mandatory and regular basis to ensure the protection of the rights of insured persons to receive insurance benefits (services) in cases provided by law according to the current types of compulsory state social insurance (social guarantees in case of unemployment, accidents or occupational diseases, pension and other payments).

The Law of Ukraine, “On collection and accounting of the single contribution to compulsory state social insurance,” establishes the amount of the minimum insurance contribution to be paid every month.

A child who has reached the age of 14 receives the IDP certificate in the presence of a passport.

Yes, the personal presence of the applicant or the legal representative of this person is required.

Additionally: An application for registration of a person who has been recognized by the court as incapacitated can be submitted by his legal representative (for incapacitated persons who have been assigned a guardian), the head of a social protection institution (for incapacitated persons who have not been assigned a guardian, if such a person is placed in an institution of social protection) or a representative of custodianship and guardianship authorities (for disabled persons who have not been assigned a guardian and who have not been placed in a social protection institution, or for disabled persons whose guardians have lost contact during the state of emergency or war in Ukraine or its territories) at the declared (registered) place of residence (staying) of such a person, and a person whose legal capacity is limited can independently apply for registration.

This information will not be shared. An internally displaced person needs to register with the military commissariat in a new place - at the place of obtaining IDP status in accordance with the Procedure for organization and maintenance of military registration of conscripts, liable for military service and reservists, which was approved by the Resolution of the CMU of December 30, 2022, No. 1487 .

Conscripts and liable for military service upon arrival at a new place of residence (including a temporary one) are obliged to notify the territorial recruitment and social support center (register) within seven days. The procedure for registering citizens of Ukraine for military registration is determined by the Law of Ukraine “On General Military Duty and Military Service” and the Procedure for the Organization and Maintenance of Military Registration of Conscripts, Liable for Military Service and Reservists, approved by Resolution No. 1487 of the Cabinet of Ministers of Ukraine dated December 30, 2022 .

According to the Ministry of Reintegration, organizations that continue free evacuation of people from dangerous regions:

1. Volunteer organization Helping to Leave. Leave a request via the Telegram bot (@helpingtoleave_bot) or call the number: (093) 177-64-58.
2. Volunteer organization Help People. Call the number: (093) 696-97-88.
3. Ministry of Reintegration. Call the hotline of the Ministry of Reintegration at the number: 15-48.