The information on this page was collected from public resources.
Where can I get humanitarian aid?
The platform was created with the support of the Coordination Staff for Humanitarian and Social Issues of the Office of the President of Ukraine.
On the platform, you can leave a request to receive:
Who can get help?
Type of assistance:
To get help, you need to leave a request using the link .
Humanitarian aid is provided.
Who is assisted?
1) orphans (the request can be submitted by a guardian or an adult with the appropriate status); 2) children deprived of parental care (a request can be submitted by a guardian or an adult with the appropriate status);
Request for help form at the link .
What should be written in the form?
Full name; e-mail; phone number; indicate your social status; request subject and message.
They provide hygiene products for children with disabilities, food, toys and clothes.
Who can get help?
IDPs from Luhansk and Donetsk regions, namely:
How to get?
Information on finding missing persons.
Oleg Oleksiyovych Kotenko, the Commissioner for Issues of Persons Disappeared Under Special Circumstances, deals with such issues.
You can contact:
Information to be provided about the missing person:
Important: Submission of biomaterial (analyses) for DNA examination (for parents, children, brothers and sisters of the missing person) is mandatory.
The entire volume of information is transferred to the National Police authorities, which begin investigative actions. The National Police investigator will inform about the results of the search for the applicant.
Information about prisoners of war.
The Ministry of Internal Affairs of Ukraine , together with the working group of the Coordination Staff on the Treatment of Prisoners of War, shared a list of recommendations during communication in public sources for the media and relatives of defenders who are in captivity, have disappeared under special circumstances, or have been released from captivity. The purpose of the recommendations is to avoid possible risks for military personnel who are temporarily in captivity.
1. What do the media and relatives of temporary prisoners of war need to know, how to act and what to avoid?
2. What do released military personnel, their relatives and the media need to know, how to act and what to avoid?
Humanitarian aid for displaced persons in Zaporozhye.
Internally displaced persons who have moved to Zaporizhzhia since February 1, 2023 can receive one-time humanitarian aid in the form of food and hygiene kits. It was reported on the Facebook page of the Eleos organization.
To get help, you need to have with you:
You can get a set if you have not received help from the following organizations in the last month:
Aid is distributed every Saturday. Pre-registration must be completed from 10:00 a.m. to 11:00 a.m., and the kits themselves are distributed from 11:30 a.m. to 2:00 p.m.
Address: Zaporizhzhia, str. Zernova, building 35.
What should the media and relatives of prisoners of war know, how to act, and what to avoid?
What is the "My Syla" platform? What is it useful for?
The "My Syla" platform is a project created in partnership with Diia and the Ministry of Digital Transformation and funded by the American non-governmental organization AI for Good Foundation. It was created to help those who are in Ukraine. Here you can submit a request for food, shelter, medicine, medical care, basic necessities, transport, volunteer assistance, heating points, and emergency assistance.
How does it work?
The “My Syla” platform connects you to the things you need in your local community in real-time. Know where to go, the operating hours, and what is available at over 65,000 service locations across Kyiv, Kharkiv, and Odesa regions. “My Syla” – non-profit staff can be reached at the touch of a button and are here to help you virtually or in-person at “My Syla” shelters (also with free heating, power, internet). This free service is provided in partnership with Diia and the Ministry for Digital Transformation and funded by the AI for Good Foundation, a US NGO helping to build economic and community resilience through technology.
To apply for help, you need to create an account on the My Syla platform at https://mysyla.org/.
Additional: Are you part of a community organisation supporting people affected by the Russian invasion of Ukraine with the provision of goods and services? The AI for Good Foundation and “My Syla” platform can provide visibility and access to funds for your efforts via our network of donors around the world. Register for “My Syla” today and contact email@example.com to get started.
What is the "Svidok" platform?
"Svidok" is the largest and fastest-growing archive of Ukrainians' personal stories about life during the war. It was created by the American non-governmental organization AI for Good Foundation (Artificial Intelligence for Good), which works on technologies aimed at solving global problems.
How it works:
Your notes can be either private or public or available only to reporters and investigators (who can request access and work with stories).
The main goal of the project is to preserve the historical experience of Ukrainians for future generations of our country and the world.
And also punish those guilty of war crimes on the territory of Ukraine. More details at the link:
Platform for helping survivors (UN Women).
In Ukraine, the Platform for Helping the Rescued was launched. This is an online site where contacts of key support services for victims of various types of violence in wartime are collected.
Here you can get:
The platform also contains booklets and information materials with the advice of psychologists, which will help to more easily recognize the negative consequences of war and deal with them in time.
All services presented on the Platform are free and confidential.
The platform to help survivors was created on the initiative of the Office of the Vice-Prime Minister for European and Euro-Atlantic Integration, with the assistance of the Government Commissioner for Gender Policy and the support of UNFPA, the UN Population Fund in Ukraine.
Reunite Ukraine - a mobile application for searching for children
Reunite Ukraine is a mobile application created to:
Reunite Ukraine was jointly developed by the American company Find My Parent and the National Police of Ukraine.
How the app works:
The key condition for the app to work effectively is that accounts must be created for both missing people and family members who are looking for them. So you can help by spreading the word about Reunite Ukraine so that as many people as possible can learn about it.
You can also help others to create an account with Reunite Ukraine, for example, when:
More information is available at www.reunite-ukraine.com .
List of organizations that help families with children.
You can apply for state aid for children raised in large families by following the link .
In addition, we would like to share with you a list of charitable organizations for families with children:
Platform "Helping the rescued".
"Help for survivors" is an online site that collects contacts of key support services for victims of various types of violence in war conditions.
Here you will find both government services and initiatives created in partnership with public and international organizations. You can contact state and non-governmental support services for victims of war crimes confidentially and safely.
Source of information: https://www.help-platform.in.ua/.
Psychological help hotlines.
Line of the National Psychological Association 0 800 100 102 (from 10:00 to 20:00 daily, calls are free).
Government "hotline" 1545, on issues of combating human trafficking and domestic violence - 1547 (24/7, calls are free) Line of the international humanitarian organization "Man in trouble" 0 800 210 160 (24/7, calls are free).
IOM emotional support line - 0 800 211 444 (from 10:00 a.m. to 8:00 p.m. daily, calls are free).
Suicide prevention line Lifeline Ukraine 7333 (round the clock).
Crisis assistance and support line of the Ukrainian Veterans Fund under the Ministry of Veterans Affairs 0 800 33 20 29 (24/7, calls are free).
National hotline for the prevention of domestic violence, human trafficking and gender discrimination of the NGO "La Strada-Ukraine" 0 800 500 335 (from mobile or landline) or 116 123 (from mobile) (24/7, calls are free).
National hotline for children and youth of the NGO "La Strada-Ukraine" 0 800 500 225 (from mobile or landline) or 116111 (from mobile) (24/7, calls are free).
Registration form for participants of the Career Hub Pro course: Freelance for youth with disabilities.
Freelancing is a great opportunity to be mobile, have a flexible schedule and work from any corner of the world.
The Career Hub platform from the "CSR Development" Center within the framework of the "Dream and Act" program launches free practical educational courses "Career Hub Pro: Freelance", which will help young people with disabilities gain practical skills to master promising professions in copywriting, graphic design or video editing and realize yourself in freelance.
Classes are held online on the Zoom platform for 2 months. Each participant will have 12 exciting and useful practical classes, 5 workshops on freelance work and 6 additional consultations with the support of experienced mentors and the curator of study groups.
In addition, during the course, each participant will have the opportunity to receive the first practical (including paid) order from business and the public sector, as well as receive a certificate of completion of the course.
You can fill out the form using the link: https://docs.google.com/forms/d/e/1FAIpQLSftoghKnoqrwMA6BZr5vFn4ZVxw34JqYNIK9U8jrw9Uy_lp_w/viewform.
Where to turn if relatives or friends are missing?
International Committee of the Red Cross https://blogs.icrc.org/ua/.
If you have lost contact with a family member due to the armed conflict in Ukraine, the Bureau of the ICRC Central Tracing Agency can help. They provide information about missing military and civilian persons, deprived of liberty, alive or dead, who fell into the hands of the enemy.
You can apply for help in several ways:
Phone numbers of hotlines in Ukraine:
Source of information: https://blogs.icrc.org/ua/2022/06/14/poshuk-znykli-bezvisty-chervoniy-hrest-2022/.
Submitting an application for the appointment or renewal of a pension remotely (abroad).
According to the Ministry of Reintegration, Ukrainians who are forced to temporarily live abroad due to the military aggression of the Russian Federation, were given the opportunity to send an application for the appointment (renewal) of a pension by mail.
The application is sent to any territorial body of the Pension Fund of Ukraine, regardless of the person's place of registration.
Application form: https://zakon.rada.gov.ua/laws/file/text/103/f190822n690.docx.
The following are attached to the application for appointment / recalculation of pension:
To assign a pension:
To renew the pension:
Copies of documents attached to the application for appointment (renewal) must be certified by a diplomatic mission or consular institution of Ukraine or notarized.
Helpful resources on social and psychological support.
1. HealthRight International, IBF "Ukrainian Public Health Foundation".
*Mykolaiv, Odesa, Dnipropetrovsk, Zaporizhzhya, Kharkiv.
Online platforms provide remote and psychological assistance. Multidisciplinary mobile teams provide assistance on the ground in Southern and Eastern Ukraine, in particular, in the Mykolaiv and Zaporizhia regions. They will help with the evacuation of people from the Kherson region to safe areas: meeting evacuation trains, providing social and psychological assistance, providing humanitarian assistance, etc. Integrated integrated support centers of Brave&Safe Platform in the South and East - help of psychologists, social workers, lawyers, family doctors in Mykolaiv, Zaporizhzhia, Odesa, Dnipro, Kharkiv. Social apartment for women with children "Right to Health" (Kyiv, Lviv, Uzhgorod) can shelter single mothers.
2. Safewomenhub platform.
Psychological and socio-legal assistance to women and girls who suffered.
3. Multidisciplinary mobile teams.
4. Integrated Brave&Safe Platform integrated support centers in the South and East.
5. Social apartment for women with children "Right to Health" (Kyiv, Lviv, Uzhgorod) can shelter single mothers.
Contacts: +380 93 152 8906, Facebook .
6. Day centers for families with children Right to Health Center.
Kyiv: +38 093 743 7833, +38 063 590 0747, +38 063 071 3643.
Vinnytsia: +38 096 149 8680.
Uzhhorod: +38 097 005 62 63.
How will pensions be paid to pensioners in occupation and abroad?
Recently, the government settled the issue of paying pensions to citizens of Ukraine, which:
1. Citizens from TOT will be paid a Ukrainian pension on the condition that they do not receive a pension from the pension provision bodies of the Russian Federation. Currently, the exchange of information between Ukraine and Russia is currently not possible, therefore the renewal and payment of pensions will be carried out on the basis of a statement in which a person reports on non-receipt of a pension from the Russian Federation.
2. Citizens who found refuge abroad will be paid a pension on current accounts opened in Ukrainian banks. Such persons will need to undergo physical identification by December 31 of each year.
This can be done remotely using:
Free roaming with Europe was extended for another year for Ukrainians.
The press service of the European Commission reported that the mobile operators of Ukraine and the European Union extended the agreement on affordable roaming for Ukrainians in the EU for another year.
The agreement was signed by 22 European operators and 7 Ukrainian operators (3Mob, Data Group, Kyivstar, Lifecell, Ukrtelecom, Vega White, Vodafone Ukraine).
The accessible roaming service is activated automatically and extends both to calls to Ukraine and vice versa. You only need to pay your tariff package.
Chat-bot of the Ombudsman of Ukraine.
Here military personnel, internally displaced persons, families with children can quickly and conveniently get answers to their questions. There is a category for persons who are in the temporarily occupied territory or forcibly deported.
Other categories include:
Child's living allowance for IDPs who have children after displacement.
IDPs who have had children after displacement can receive a child's allowance.
Recently, the government has made it possible for internally displaced persons who have had children after displacement to receive assistance. This will resolve the problem that arose with receiving assistance for children born to IDPs after displacement and, accordingly, their registered place of residence coincided with the place of their parents' declared residence (the place where the IDPs moved to).
If IDPs who moved from the territories for which the date of the end of hostilities or temporary occupation has not been determined, as well as those whose housing is destroyed or uninhabitable, have a child after February 24, 2022, but the assistance was not granted before the new resolution came into force, the assistance is accrued from the date of application for it with automatic extension from August 1, 2023.
We remind you that the amount of the allowance for the accommodation of an IDP child is UAH 3000. If you have an IDP status, you can also obtain an IDP certificate for your newborn child. You can do this online through the Diia portal by contacting your local ASC or social protection department. After receiving an IDP certificate, you can apply for an IDP child's living allowance.
How to get financial assistance from the state for the lost harvest due to the explosion of the Kakhovskaya HPP?
According to the recently adopted Resolution of the Cabinet of Ministers, residents of the Mykolaiv and Kherson regions who own a plot of land can receive financial assistance:
The amount of assistance is 3,318 hryvnias for a lost vegetable crop of 0.01 ha. At the same time, it will be paid for an area of no more than 0.2 hectares in the Mykolaiv region and 0.3 hectares in the Kherson region.
More detailed information on how to receive such financial assistance can be found in the infographic of the Ministry of Reintegration: https://minre.gov.ua/2023/08/08/yak-otrymaty-groshovu-dopomogu-vid-derzhavy-za-vtrachenyj-urozhaj-cherez-pidryv-kahovskoyi-ges/
Ukrainians will be able to receive a pension by international postal transfer.
Ukrainians abroad, who previously received pensions and cash assistance by mail, now have the opportunity to receive funds by international postal transfers at the place of temporary stay outside Ukraine.
To do this, it is necessary to send a corresponding application to JSC "Ukrposhta" in paper or electronic form.
This service is primarily available to Ukrainians in Poland. If necessary, the program will be launched in other countries.
What should be done to ensure that payments to IDPs are not stopped?
Since August, they have started checking the actual place of residence of IDPs who receive governmental housing allowances. You must be notified of the inspection in 2 days.
The check is carried out in accordance with:
If you were absent from your actual place of residence during the verification, you must contact the Department of Social Protection of the Population (DoSP) within 14 days to prevent the termination of payments. If you have justified reasons for your absence, you must provide the DoSP with supporting documents within 30 days.
Also, be sure to contact the DLSP if you:
For additional questions, call the National Social Service hotline at (044) 289-87-89.
What benefits do large families have in Ukraine?
A large family is a family:
What benefits are provided by the state to large families?
What social guarantees are provided for children from large families?
Free comprehensive assistance to IDPs who have lost their jobs.
The project "Professional orientation. Career. Entrepreneurship" project.
The project "Professional Orientation. Career. Entrepreneurship" project has been launched in Ukraine. This is a comprehensive support for Ukrainian citizens who, due to a forced change of residence, found themselves unemployed and need support in finding a job and adapting to the conditions of the region of residence. Participation in the project is free.
You will be helped with:
Who can participate in the project:
1. Individual counseling on professional determination.
2. Training and mentoring support.
3. For all participants:
You can register for the project on the organizers' website: https://prof-guide.org.ua/
Free legal aid for IDPs: a selection of services.
Services and organizations that provide free legal support to IDPs:
Charitable Foundation "SpivDiya"
Legal and information support for internally displaced persons and other Ukrainians affected by the war. To get help, fill out the form: https://spivdiia.org.ua/legal-support
You can get legal assistance by phone:
The system of free legal aid is a network of access points to legal aid throughout Ukraine and remote services.
The Legal Development Network is a union of organizations that provide legal aid to Ukrainians.
You can get help:
A useful resource for IDPs.
A useful resource for internally displaced persons: Telegram bot "Turbotnyk".
Turbotnyk is a telegram bot created by the Ministry of Digital Transformation to help IDPs find information about temporary housing or necessary things in different regions of Ukraine.
Follow the link: https://t.me/turbotnyk_bot