The information on this page was collected from public resources.
Where can I get humanitarian aid?

1. Volunteer P2P platform "SpivDiia" mceclip0.png.

The platform was created with the support of the Coordination Staff for Humanitarian and Social Issues of the Office of the President of Ukraine.

On the platform, you can leave a request to receive:

  • charity;
  • legal;
  • psychological support;
  • child support;
  • job search.

2. BF "In Mother's Palms" mceclip0.png.

Who can get help?

  • families with children with IDP status;
  • families with children living in cities where hostilities are taking place.

Type of assistance:

  • diapers and hygiene products;
  • medicines for children and mothers;
  • baby food;
  • food sets;
  • toys, sweets, educational and educational materials;
  • clothes.

To get help, you need to leave a request using the link mceclip0.png.

3. International charity fund "Help Us Help UA" mceclip0.png.

Humanitarian aid is provided.

Who is assisted?

  • families with IDP children who have children with the appropriate social status:

1) orphans (the request can be submitted by a guardian or an adult with the appropriate status); 2) children deprived of parental care (a request can be submitted by a guardian or an adult with the appropriate status);
3)children with disabilities;
4) a large family (the request is submitted by families with three or more minor children or students).

Request for help form at the link mceclip0.png.

What should be written in the form?

Full name; e-mail; phone number; indicate your social status; request subject and message.

4. Public youth organization "We are the generation for change" mceclip0.png.

They provide hygiene products for children with disabilities, food, toys and clothes.

Who can get help?

IDPs from Luhansk and Donetsk regions, namely:

  • families with children;
  • pregnant women;
  • shelters with elderly people;
  • to people with disabilities.

How to get?

To apply, you must write a message on Instagram mceclip0.png or Facebook mceclip0.png of the organization stating:

  • age of the child;
  • from which city and where they left;
  • what exactly is needed and in what quantity;
  • phone number;
  • branch of the New Post Office.
    • After receiving the parcel, you must send a photo to confirm receipt of assistance.
Information on finding missing persons.

Oleg Oleksiyovych Kotenko, the Commissioner for Issues of Persons Disappeared Under Special Circumstances, deals with such issues.

You can contact:

  • by the number of regional coordinators: (097) 433-46-22 (in the Kyiv region) and by this link mceclip0.png in other regions;
  • through the hotline: 0 800 339 247;
  • by the number of the Commissioner: (099) 792-01-26;
  • on weekends, you can send messages in Viber and Telegram by phone: (095) 896-04-21.

Information to be provided about the missing person:

  • full name;

  • date of birth;

  • place of birth;

  • date, place and circumstances of disappearance;

  • the person’s special features.

Important: Submission of biomaterial (analyses) for DNA examination (for parents, children, brothers and sisters of the missing person) is mandatory.

The entire volume of information is transferred to the National Police authorities, which begin investigative actions. The National Police investigator will inform about the results of the search for the applicant.

Information about prisoners of war.

The Ministry of Internal Affairs of Ukraine mceclip0.png, together with the working group of the Coordination Staff on the Treatment of Prisoners of War, shared a list of recommendations during communication in public sources for the media and relatives of defenders who are in captivity, have disappeared under special circumstances, or have been released from captivity. The purpose of the recommendations is to avoid possible risks for military personnel who are temporarily in captivity.

1. What do the media and relatives of temporary prisoners of war need to know, how to act and what to avoid?

  • Apply to international organizations (PACE, OSCE, UN General Assembly, UN Commission on Human Rights, state governments) with demands to put pressure on Russia to implement the Geneva Convention.
  • Contact the ICRC, the UN Working Group on Enforced and Involuntary Disappearances.
  • Maintain regular contact with the Coordination Headquarters.
  • Report new information about prisoners to the National Information Bureau (NIB) mceclip0.png and to the materials of criminal proceedings (through an investigator).
  • If someone tries in person or through online tools (forms, chatbots, etc.) located on unofficial resources to find out any data about military personnel or to demand any type of reward for return/exchange/inclusion on exchange lists etc., immediately report this to the Coordination Headquarters and law enforcement agencies.
  • Avoid giving personal data of the defenders of Ukraine to mass media.
  • Avoid knowingly or unknowingly participating in psychological operations of the enemy.
  • Avoid excessive media coverage of prisoners who were not publicly known before capture, as this may complicate the process of their return.

2. What do released military personnel, their relatives and the media need to know, how to act and what to avoid?

  • In conversations with the media, emphasize the need for Russia to comply with the norms of the Geneva Convention.
  • Support the relatives of those who remained in captivity.
  • Help relatives of prisoners to submit data directly to the National Information Bureau (NIB).
  • Do not forget that every word you say can affect the conditions of stay of those who remained in captivity.
  • Avoid messages of the type "he will quickly recover and return to the front". Because it can have a negative impact on further negotiation processes.
  • Do not disclose personal data and information about military personnel who are still in captivity to the mass media.
  • Avoid excessive specifics during public statements about rights violations (torture, conditions of detention, etc.), it is better to use general narratives about similar cases.
  • Do not distribute photos or videos of military personnel who have not yet been discharged.
Humanitarian aid for displaced persons in Zaporozhye.

Internally displaced persons who have moved to Zaporizhzhia since February 1, 2023 can receive one-time humanitarian aid in the form of food and hygiene kits. It was reported on the Facebook page of the Eleos mceclip0.png organization.

To get help, you need to have with you:

  • passport of Ukraine;
  • TIN;
  • IDP certificate.

You can get a set if you have not received help from the following organizations in the last month:

  • Caritas Zaporozhye;
  • Love without limits;
  • Veterans of Chernobyl;
  • Volunteer Center "Palyanytsia";
  • Zaporozhye 402;
  • YES (YES);
  • Everything is possible;
  • Impulse.UA.

Aid is distributed every Saturday. Pre-registration must be completed from 10:00 a.m. to 11:00 a.m., and the kits themselves are distributed from 11:30 a.m. to 2:00 p.m.

Address: Zaporizhzhia, str. Zernova, building 35.

What should the media and relatives of prisoners of war know, how to act, and what to avoid?
  1. Contact international organizations (PACE, OSCE, UN General Assembly, UN Commission on Human Rights, governments) with demands to put pressure on Russia to implement the Geneva Convention.
  2. Contact the ICRC, the UN Working Group on Enforced and Involuntary Disappearances.
  3. Maintain regular contact with the Coordination Headquarters.
  4. Report new information about prisoners to the National Information Bureau (NIB) and to the materials of criminal proceedings (through the investigator).
  5. If someone tries in person or through online tools (forms, chatbots, etc.) located on unofficial resources, to find out any data about military personnel or to demand any type of reward for return/exchange/inclusion on exchange lists etc. - immediately report this to the Coordination Headquarters and law enforcement agencies.
  6. Avoid giving personal data of defenders to the mass media.
  7. Avoid knowingly or unknowingly participating in the psychological operations of the enemy.
  8. Avoid excessive media coverage of prisoners who were not publicly known before capture, as this may complicate the process of their return.
  9. In conversations with the media, emphasize the need for Russia to comply with the norms of the Geneva Convention.
  10. Support the relatives of those who remained in captivity.
  11. Help relatives of prisoners to submit data directly to National Information Bureau (NIB).
  12. Do not forget that every word you say can affect the conditions of stay of those who remained in captivity.
  13. Avoid messages of the type "he will quickly recover and return to the front".
  14. Because it can have a negative impact on further negotiation processes.
  15. Do not disclose personal data and information about military personnel who are still in captivity to the mass media.
  16. Avoid excessive specifics during public statements about rights violations (torture, conditions of detention, etc.), it is better to use general narratives about similar cases.
  17. Do not share photos or videos of military personnel who have not yet been discharged.
What is the "My Syla" platform? What is it useful for?

The "My Syla" platform is a project created in partnership with Diia and the Ministry of Digital Transformation and funded by the American non-governmental organization AI for Good Foundation. It was created to help those who are in Ukraine. Here you can submit a request for food, shelter, medicine, medical care, basic necessities, transport, volunteer assistance, heating points, and emergency assistance.

How does it work?

The “My Syla” platform connects you to the things you need in your local community in real-time. Know where to go, the operating hours, and what is available at over 65,000 service locations across Kyiv, Kharkiv, and Odesa regions. “My Syla” – non-profit staff can be reached at the touch of a button and are here to help you virtually or in-person at “My Syla” shelters (also with free heating, power, internet). This free service is provided in partnership with Diia and the Ministry for Digital Transformation and funded by the AI for Good Foundation, a US NGO helping to build economic and community resilience through technology.

To apply for help, you need to create an account on the My Syla platform at https://mysyla.org/.

Additional: Are you part of a community organisation supporting people affected by the Russian invasion of Ukraine with the provision of goods and services? The AI for Good Foundation and “My Syla” platform can provide visibility and access to funds for your efforts via our network of donors around the world. Register for “My Syla” today and contact community@ai4good.org to get started.

What is the "Svidok" platform?

"Svidok" is the largest and fastest-growing archive of Ukrainians' personal stories about life during the war. It was created by the American non-governmental organization AI for Good Foundation (Artificial Intelligence for Good), which works on technologies aimed at solving global problems.

How it works:

  • record your personal experience;
  • allow public access to your stories;
  • document the Russian war crimes.

Your notes can be either private or public or available only to reporters and investigators (who can request access and work with stories).

The main goal of the project is to preserve the historical experience of Ukrainians for future generations of our country and the world.

And also punish those guilty of war crimes on the territory of Ukraine. More details at the link:

Link: https://svidok.org/